70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
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@reynardnoirrailwayana2015 wrote:
Payments on hold - business account - no reason given
As a business seller I was rather surprised to get an email saying our payments would be on hold until tracking information uploaded and shown as delivered. This is a new policy for private accounts I understand but not business accounts?
Or does it now apply to business accounts?
I spoke to eBay CS yesterday (Ireland I think) who told me it did not apply to business accounts, and they could not understand why this payments hold was being applied to our account. He transferred me to another call centre (maybe Thailand?), they initially said it was due to a new policy, I pointed out we have a business account, and they confirmed in that case the policy did not apply, but the payments hold was due to a previous account suspension (our account has never been suspended).
They then spent ages looking, and eventually confirmed that it was a mistake and that the payments hold should be lifted.
As of this morning the payments hold remains in place so I requested a call back, this time eBay CS in Berlin called back, and again, couldn’t understand the reason for the payments hold, passed me on to a call centre again (Thailand?) and I was incredibly rudely told that this was a new eBay policy on both business and private accounts and all accounts were effected, when I asked them to point out where this policy was laid out to ebay.co.uk Business users she hung up.
So… still no wiser, why are our payments on hold? does the payments hold apply to all accounts or just private accounts?
What is going on???
Hi , thanks for your question.
This wouldn't be related to the recent changes that apply to private sellers. However, please note that just because you have a business account, your funds would never be placed on hold. There are still a number of different reasons that could place funds on hold even if you have a business account.
If you confirm 1 or 2 examples (item numbers), I can take a look for you no problem to see what's happening.
Thank you,
Marco
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@michauk_xsyi8rq wrote:
Hi-Ref. item order no. 12-12681-69695 According to the new rules, items under £10 will be paid to seller after feedback received. I received feedback LAST WEEK for this item-STILL do not have my funds!! Thanks.
Hi , thanks for your question.
The feature in question is not live yet, if you click here, you can our announcement where this would be live by the end of February. However, this hasn't started yet, so that's why your funds are still being held.
Thank you,
Marco
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@krafty-kreations wrote:
Good Afternoon 🙂
Now that you have bought in buyer purchase fees is now the time to stop deterring those business sellers using private seller accounts to sell and forcing them to upgrade their accounts as it is unfair buyers should have to pay fees on those products.
Hi krafty-kreations, thanks for your input.
I will pass on your message as feedback, so this can be taken into consideration.
Thank you,
Marco
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@dissident_concepts wrote:
I would like to know if eBay are using customers held funds from private sales to use in a liquidity pool to gain interest on in money markets or similar?
Unfortunately this isn't something we would have an answer to, but you can find more information on it in the User Agreement and more detail on how these funds are used in our Payments terms of use.
Thanks,
Dave
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@ducatimondo wrote:
Good afternoon team,
I have received an message from eBay regarding our VAT registration...
It has not changed since 2015.
The details were added around then too.
Yet I am sent a message telling me to update my VAT details right away??
Is this some more nonsense that has been sent in error or do I need to do something.
I have followed the links and checked the details are correct.There is no notification to tell me if I have successfully sorted whatever eBay wants me to do.
So is this an actual thing or what, or has the message been sent to us in error?
The messages starts as below:"We value you as an eBay seller, so we wanted to let you know that the UK Value Added Tax (VAT) information on your eBay account is either missing, invalid, or displayed incorrectly. You need to update your VAT details right away or your account will be restricted from selling on eBay.
HMRC requires eBay to make sure any UK established business that generates more than £90,000 revenue in the last rolling 12 months holds a valid UK VAT number. Learn more about your VAT obligations in the UK."
This is not on this account and is on our other linked account.
To reiterate, our VAT details are correct!!
Interesting that I have to take action immediately, yet eBay have messed up the VAT on international postage about 4 years ago and still have done nothing about it!!
Thank you
Russ
Hi ducatimondo, thanks for your question.
We've seen reports on this, and we are currently working towards it. Please note that this will not affect your ability to sell on eBay, and you can continue your activities as usual.
Thank you,
Marco
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@reynardnoirrailwayana2015 wrote:
Thanks Marco - the info we have been given is very contradictory. Note we have never had any restrictions or account issues.
Item
Order no. / Item no.
- 11-12728-91610 / 256778868517
- 02-12733-36743 / 256778883200
- 20-12716-77808 / 256816026311
Thanks for your reply,
I've just checked for you there, and there is a hold placed on the funds of these transactions and they are correct. However, we cannot disclose publicly the reason of the hold due to privacy and security reasons as discussing members funds is considered to be sensitive information.
Please note that the hold is not related to the recent changes, as that only applies to private accounts, and you have a business accounts. If you contact our customer service team, they can go through the transactions in question with you.
Thank you,
Marco
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