Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
This will be the last chat of the year but we will be back on January 8th.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@bojangled wrote:
Hello team
Also a feedback post.
I was chatting to a regular private seller yesterday, selling his old tools and the like. He’s fully aware of the HMRC reporting next year, he’s a quite a savvy retired ‘chap’. I asked him if he was aware of the incoming payment holds until delivery confirmation, advised him of the basics as he has no idea of the changes.
Along with the many forum posts of rejecting simple delivery confusion it all feels a bit messy.
Given media reporting on this isn’t entirely accurate and are creating a negative narrative are there plans to communicate this (other than the updated T&C) and other changes sooner than later?
I know it’s not in your arena to action such things, it seems a damage limitation clear concise announcement would be beneficial.
Just my thoughts.Wish the team a gentle festive period.
Jo
Hi bojangled, thanks for your input.
We are unable to confirm any changes at the moment, but should anything change, we would definitely communicate it to everyone as usual. However, thanks for the input, we will make sure to pass this on.
Also, thanks for the nice wishes, we wish you and your loved ones a festive period too. 🙂
Have a good one,
Marco
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@kempseykate wrote:
As this is the last chat of the year, is there any info on when private sellers will be forced into Simple Delivery and what it will involve, please? It's happening in Q1, and the next chat will actually be in Q1.
I know you often pass feedback back to the relevant team etc. Would it be possible to please pass back to the CEO that if he makes an announcement about a change that will have a huge effect on all private sellers, it would be a very good idea to have all the whys and wherefores, and more importantly the when in an announcement ready to be published at the same time.
It is now well over 2 weeks since he announced this change, yet we still have no details, it seems that we are not even worthy of a 'yes it's happening, but we are as much in the dark as you'. 😠
Hi @kempseykate
I know you raised this with us previously, but at the moment we don't have anything that we can share. As soon as we something from the Comms team we will get it straight to site.
Keep an eye on the announcement boards, we will usually post there as soon as we have something.
Thanks,
Dave
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@kempseykate wrote:
dave@ebay wrote:
@kempseykate wrote:
As this is the last chat of the year, is there any info on when private sellers will be forced into Simple Delivery and what it will involve, please? It's happening in Q1, and the next chat will actually be in Q1.
I know you often pass feedback back to the relevant team etc. Would it be possible to please pass back to the CEO that if he makes an announcement about a change that will have a huge effect on all private sellers, it would be a very good idea to have all the whys and wherefores, and more importantly the when in an announcement ready to be published at the same time.
It is now well over 2 weeks since he announced this change, yet we still have no details, it seems that we are not even worthy of a 'yes it's happening, but we are as much in the dark as you'. 😠Hi @kempseykate
I know you raised this with us previously, but at the moment we don't have anything that we can share. As soon as we something from the Comms team we will get it straight to site.
Keep an eye on the announcement boards, we will usually post there as soon as we have something.
Thanks,
Dave
Not aimed at you or any other member of the team, I know you can only say what you are allowed to say, but it really is a (insert swear word of choice) way to treat people. How would ebay staff feel if at the same time the CEO had told shareholders that as a moneysaving exercise they were cutting ebay staff by 50%? Would you really just happily sit and wait 3 weeks to 3 months for an announcement to see if your job was safe?
I know there have been reports of it on other sites which has led lot of speculation on this. Our team have been feeding all of this back to the team running the project. They know how urgently we are waiting on an update so I can assure we will get an update to you ASAP.
Thanks,
Dave
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@mrdandt wrote:
Good afternoon, just wanted to start by wish everyone a merry Christmas,
Just wanted to ask in regards EU GPSR, by disabling all EU countries and Northern Ireland in shipping preferences, listings are fine and need not take any further action?
Also, regarding EU GPSR I take it that private sellers are not required to be GPSR compliant ?
I ask this question as where does eBay stand on manufactured products that have been made ’manufactured’ by private sellers ?
If this is the case that private sellers are not required to be GPSR compliant, does ebay see this as a potential loophole for business sellers making products which are trading under a private account ?
Hi mrdandt, thanks for your post.
If you are not shipping to the areas that regulation covers, then you don't need to add the required information. So, no further actions would be needed from your end, if that's the case.
The regulation applies to every seller shipping items to the areas impacted by this regulation, so if you are a private or business sellers you will have to be in compliance if you want to sell/ship items to the areas in question.
All items will have to be incompliance regardless of the manufacturer, or whether they are brand new or second hand, for example.
Thanks for the nice wishes, we wish you a merry Christmas as well, enjoy the holidays. 🙂
Thank you,
Marco
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