Weekly Chat with the eBay Community Team- 16.10.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[bojangled]

kat@ebay 

Thanks for your reply. 
I'm afraid I've stopped reporting, the tool doesn't work. Usernames aren't verified, I even tried reporting myself and I don't exist!

I was thinking more along the lines of they shouldn't be able to list home produced food products without sending in the necessary documentation and approvals first. 

Jo

[kat@ebay]

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@bischem1937 wrote:

Hi, is that the way to ask a question?

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Hi @bischem1937 ,

Yes, you can post again with your question.

Thank you,

Kat

[bischem1937]

Thank you.

Earlier this year we sold our car. It was then picked up by a car transport company who didn't have the buyer's details. I only know his eBay ID. He says the car was scrapped and the DVLA informed, however we have found out that the car is still registered in our name. We can only change that with the buyer's name and address. Unfortunately, he has so far ignored my request.

Is there a way to find out through eBay?

[kat@ebay]

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@bojangled wrote:

kat@ebay 

Thanks for your reply. 
I'm afraid I've stopped reporting, the tool doesn't work. Usernames aren't verified, I even tried reporting myself and I don't exist!

I was thinking more along the lines of they shouldn't be able to list home produced food products without sending in the necessary documentation and approvals first. 

Jo

---

Hi @bojangled ,

Dave did raise the reporting issue last week so that is currently with tech and being looked into to resolve.

Thank you,

Kat

[kat@ebay]

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@bischem1937 wrote:

Thank you.

Earlier this year we sold our car. It was then picked up by a car transport company who didn't have the buyer's details. I only know his eBay ID. He says the car was scrapped and the DVLA informed, however we have found out that the car is still registered in our name. We can only change that with the buyer's name and address. Unfortunately, he has so far ignored my request.

Is there a way to find out through eBay?

---

Hi @bischem1937 ,

I'm sorry to hear of this situation. Due to privacy and security reasons eBay would not be able to give out the buyers name and address details.  

If the buyer continues to ignore your requests you may need to seek the advice of the DVLA of other options to obtain the information.

Thank you,

Kat