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@contessa35 wrote:
Missing Nectar points question
I’ve been having an issue with Nectar points not being awarded on some of my perfectly normal purchases recently, and not being logged on my eBay Nectar summary page. marco@ebay.com has passed it to the team to be looked into, thank you Marco. So far, there's no news, but until today, my eBay Nectar page showed normally, with my card linked for collecting and spending, but today it says, on a red banner,
You have not visited for a while.
You may need to relink, or your account is disabled. Please relink your card, or link a new Nectar account.
Obviously it’s not showing any previous purchases or running total points at the moment. Over at nectar.com, all still looks normal (aside from the missing eBay transactions and their points, of course) and it lists eBay as a linked spending partner, with nothing apparently amiss.
Is it safe for me to relink my card on eBay now, or will it mess something up? Asking because perhaps the current situation is due to eBay looking into the issue I have reported and I don’t want to accidentally delete all hope of correcting the missing points, particularly as a more expensive purchase yesterday, after I reported the issue with the previous ones, didn’t get its points either.
Hi contessa35, thanks for your post.
No problem at all, you can go ahead and try again. If it doesn't work, I already escalated this with Nectar, and I will post an update as soon as I get one on your original post.
Thank you,
Marco
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@hanona96 wrote:
Hello
I am typing this message with tears rolling down my eyes, I’m heavily pregnant was rushed to hospital late last night because of how much stress this has caused me. This is caused my family so much stress in a time today we’re finically everything is uncertain I think for eBay to have this process in place is unlawful and unethical. I can’t stress how much I wish I just listened to my family with their experience on eBay it I honestly thought this was the better platform so went with it and looks where I am today. I sell luxurious watches on your site, I take my time in sourcing them and ensure all are sold with documents to prove the authenticity. Bearing in mind to sell anything on eBay it has to be authenticated by your team, a watch I sold had been approved and sent to the buyer early last month. I then listed another watch, I think you had a few queries on the legitimacy of this watch so restricted my account. I sent all the documents that you requested to show proof of merchandise which was the receipt. On this basis you indefinitely suspended my account. To even get an explanation I spent the entire day yesterday talking to 5-7 agents on the phone in the chat till I finally spoke to someone that had remorse for my situation. She transferred me to the supervisor Ana who was lovely and actually listened to me. She understood why I was upset, and confirmed why my account was suspended.
This is my issue. For you to even say to a user we will pay the money when we want to pay the money is unacceptable. You have suspended an account which implies you’ve concluded your investigation because really part of deciding whether an account should be suspended which is the harshest punishment you have for your buyers - surely you would carry out all necessary checks/ investigations. So why now should a customer wait 7 months for their money?
I don't just need this money I need it badly. I have already waited weeks for it, you sent this item to the buyer it went through your authentication process. You know this has been delivered as you adde dthe tracking information. Why should you now keep the money and not even know when this money will be released. What addens me when I investigated more, I noticed I am not alone. Some people have waiting 2 years plus for thousands of their own money. I am confident there has been an error in the documents I sent and how they were reviewed.
I can not spend another night in the hospital. I just want someone to listen to me and helo me. I have had advisors hang up the phone on me when I was having a panick attack, the treatment I have recieved yesterday is inhumane.
Please can somebody just help me. I am begging at this stage I've posted my reviews everywhere. Called countless times, spent hours on your webchat, emails, social media everything. I have no idea what to do I can't just sit and wait for years for my money. If I don't get this money I could lose my property. It's serious.
Hi hanona96, thanks for your post.
We are very sorry to hear about this, but after checking this account I can see that this is a buying only account and I see no suspension or recent sales. Is it possible that you are referring to a different account? If so, please let us know. Also, I can see that our customer service team has tried reaching out to you, but they couldn't get through. Please let me know.
Thank you,
Marco
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@darth_baggins wrote:
Given that Royal Mail have been found to be failing miserably on their delivery targets, so bad that they were fined £5.6M this week, will eBay will be adjusting their 'dynamic' delivery estimates which are clearly based on false information from Royal Mail?
And will they be offering sellers protection against late marks and INRs for issues that are 100% out of their control?
Hi @darth_baggins,
An aspect taken into consideration for dynamic estimated delivery dates is courier performance. This would fall into that category.
If I receive any further information about this situation specifically we will let you know.
Thanks,
Katie
eBay know this user is dishonest, as they've (finally) cancelled the users sales listings. So my question here is, why do eBay think its ok to allow this user to continue buying and claiming non receipt from innocent sellers?
This is one of the reasons myself and many other sellers only use ebay to sell items we can afford to be scammed on, our high value items are sold via safer platforms that make a better effort to protect sellers from obviously dishonest users.
@contessa35 wrote:
The unintended absence of the UK in the shipped-to countries for US sellers glitch continues...
The week before last in the Community Chat hour, I reported an issue that has become increasingly widespread where UK buyers are unable to bid, make offers or do Buy It Nows on listings by US sellers in certain categories (e.g. anything in the Dolls & Bears category and its sub-categories, and similarly for Toys & Games, but it seems other categories are affected too). This affects other buyers that I’ve checked with, using various different platforms (any Windows-based browsers, but also Android, iPhones etc.), and is reported by lots of US sellers too, once they have noticed it (often they don’t know until a frustrated UK buyer contacts them). Most eBay representatives (including the response to my query) seem to assume the cause is simply that the sellers have not included the UK in the list of countries they ship to (or have accidentally included it in the list of countries they DON’T ship to), but that is not the case. Many of the affected sellers are very experienced with a long history of shipping to the UK, and the issue suddenly affects their new listings even though they’ve changed nothing in their previously-working listing technique, and it will also instantly affect their previously-unaffected listings once those automatically renew for another term if they have not yet sold. Every attempt they make to add the UK to the countries they ship to ends in failure, as a symptom of the glitch is that the UK is not available in any of the country listings from which they can select, and there appears to be no other means of adding it, either.
Whilst there are various clunky workarounds (relisting under a different category, adding UK buyers to exemption lists and so on, or not using eBay International Shipping in listings – it does mostly seem to affect sellers who are enrolled in EIS as far as I can see – these often require individual correspondence between a UK buyer and the US seller, and are not really a satisfactory workaround for auction listings in particular.
So I’d like to point out that this is still happening. It might be relevant for me to point out this thread on the US Community, which at one point refers to my original query, which a US poster had spotted – I discovered this only the other day! If nothing else, I think it proves that it is troubling US sellers and gives more detail and insight to their side of things. Apologies if the link doesn't work - I haven't tried including one before!
EIS not offering shipping to UK - The eBay Community
Hi contessa35, thanks for your post.
We sent this for review to our technical issue, and there were no technical issues found. Also, we examinated the examples you shared with us, and we weren't able to replicate the issue, so again we didn't find any technical issues. So, this is working is a designed. If any sellers have any issues, encourage them to contact us and report it.
Thank you,
Marco
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@louisianna wrote:
Hi marco@ebay
Thanks for looking into my tracking not automatically updating from my RM click and drop account.
I have done as you suggested, clearing cache etc and using chrome, but it is still not working
The tracking updates on some items once they have been delivered - but shows the delivery date as the day tracking was uploaded.
Thanks for your post, louisianna.
Could you please send me a DM with the tracking number, item number, and order number please? I will escalate that for you no problem.
Thank you,
Marco
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