Weekly Chat with the eBay Community Team- 15.11.23 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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@iceblue_uk wrote:

We were sent an invitation to this offer today...

'Congratulations, you’ve been chosen to get exclusive access to Offsite AdsBETA. Wait, it gets better. We’re also giving you 50% off ad fees.'

However, on attempting to sign up we're told that we're not eligible, see attached.

The message at the bottom disappears after about 10 seconds, does that mean we are eligible? I don't intend to try this without the 50% offer, so I want to be sure before proceeding.

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Hi @iceblue_uk, thanks for your post.

I'm happy to look into this for you and will come back to you here once I have an update.

Thanks,

Anita

[anita@ebay]

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@bojangled wrote:

I have the same issue assuming it's because I accepted a promo advanced offer.

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Hi @bojangled, thanks for your post.

I'll look into this for you and will reply back here once I have an update.

Thanks,

Anita

[marco@ebay]

Hi pineapple_beauty,

I've just got an update on this. I'm afraid this feedback is not removable, as it doesn't violate any of our feedback policies. Since the buyer is complaining about the item in question and we don't handle items, we cannot dispute their feedback. For further information, please see our feedback policies here.

Please note that this chat is no longer open, so you might not be able to reply.

Thank you,

Marco.

[anita@ebay]

Hi @bojangled and @iceblue_uk,

Just a quick update on this. The team has confirmed that the issue has now been fully resolved and you should be able use the promo with no issues.

Thanks,

Anita