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katie@ebay wrote:
@manchestar wrote:
Hi katie@ebay
Thanks for your reply.
Yes, I submitted the applications for both my accounts 'sweetmeme' and 'camelmocha' on 2nd Aug and received an auto response stating a waiting time of 3 weeeks.
However, I haven't heard anything. Can you assist please? Thanks, Mika
Hi @manchestar,
I'll send a note over to the team that is on the other side of the form. Will let you know on this thread when I hear back.
Thanks,
Katie
Hi @manchestar,
They only received one for camelmocha and they will reply to you via your eBay messages inbox shortly.
Thanks,
Katie
@manchestar wrote:
Hi marco@ebay
I would like to ask something related please. How do I avoid this case outcome? (screenshots attached) It states "However, the date scanned is after your stated postal and dispatch time." which is completely an error as the order was clearly scanned on the next working day when the item was dispatched.
This is very frustrating as it won't automatically remove any negative feedback left like the normal outcome will do. Can you suggest please?
 
Thanks for your question, manchestar.
In this case, while we cannot see the case details, this something that would happen when the delivery time is recorded in time, but the dispatch time isn't. So, that's how you would prevent it from happening again in the future. However, it looks like the case was closed in your favor with no problem.
Thank you,
Marco
I am currently away and will return on the 20th of May. Please expect a delay in my reply
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Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
katie@ebay wrote:
@retroclub wrote:
Thats what I thought but it's not linked to the cut off time as you still show fast and free/green for sellers at 11:59PM and it's still showing now past our daily cut off.
Example: 255039225991 now is showing fast/free after cut off time. Last night 8PM this was not showing it.
Every listing currently shows fast/free as it's the day time which has been fine. It's evening when it drops from all.Thank you for the example.
Lots going on in the chat today and I want to be able to have a closer look at this one for you.
Leave it with me and I'll get back to you on this page as soon as I can.
Thanks,
Katie
Hi @retroclub,
I've had a look and also got a second opinion on this one.
The postcode is what is impacting what is showing there.
If there is no postcode it will show as Free but with no time as it doesn't know where the buyer is.
If there is a postcode and the system can see when it will be delivered it will show it there. If at any time of the day it can arrive within 3 days it will show this in green. If the system can see it cannot deliver in this timeframe (because of time of day or location) it will not be in green.
This is all in place to give the buyer a dynamic and changing EDD based on their location and performance of sellers and couriers.
Hope this helps to explain.
Thanks,
Katie
