Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of kat@ebay , dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
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Your eBay Community Team
@kempseykate wrote:
I frequently make part refunds for overpaid postage. Even though I have 'flat postage rules' set up, it's not an exact science and the buyer sometimes overpays - and of course, sometimes they pay separately for each item, so end up paying far more than postage actually costs.
I go through the Refund > Postage Discount every time, but I have noticed over the last week or so on my other ID that sometimes I get my proportional fees back on the refunded amount, but sometimes I don't.
Why is this please, and how can I make sure that I do get fees back each time?
Hi @kempseykate ,
Can you provide an example of a transaction where it has been refunded correctly and once where it has not been. If you can give the item numbers for both situations and I can follow this up.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
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@k1tlands17 wrote:
Is anyone else experiencing delivery issues with Royal Mail? I did a batch of orders on and around April 27th that have not yet been delivered (1 or 2 have), I now have 8 and rising cases of non-delivery. I am assuming it is because of Bank Holiday 1 followed closely by the Coronation weekend, but this makes me look like a crook when i have posted everything. Is anyone else seeing the same pattern with second class post? Could eBay look into it and protect sellers if there is an unknown issue?
Hi @k1tlands17
There can sometimes be a backlog with bank holidays that roll into the following days. To help with this we didn't include the bank holiday in the EDDs.
You can find out more about how you can protect yourself for the upcoming bank holidays here.
Thanks,
Dave
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@k1tlands17 wrote:
Can I also add it would be useful if ebay did not allow cases to be raised for domestic postage loss until 10 working days from at least the order date as we can not claim until 10 full days of post has elapsed and similarly international is 28 days, I am seeing lots of claims after 3 or 4 days which is ridiculous, could ebay look at this?
Hi @k1tlands17 ,
I understand there are situations where items are taking longer to be delivered. Right now eBay won't be extending the timeframe for opening cases but I will share this suggestion with our shipping team for future changes.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@kempseykate wrote:
Thanks, Kat. I have PMed you.
Thank you @kempseykate . I will follow up offline
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@k1tlands17 wrote:
Thank you, is ebay able to directly check of issues with RM and perhaps post accordingly? It does not look great with all of these requests.
Hi @k1tlands17
In cases where Royal Mail announce they have issues with deliveries the shipping team can sometimes work in extra protection. However, this is usually done at a higher level and wouldn't cover day to day operational delays.
The shipping team continually monitor delays and if they notice a major disruption they will act accordingly.
Thanks,
Dave
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@petstation1989 wrote:
I can't add tracking to ebay cases. When I click on 'Yes, I will provide tracking number' nothing happens. Is there another way to add tracking details to a case?
We have received a number of reports for this issue and its a tech issue on our side. Our Tech Team are currently looking into it. Can I ask you to PM me the following information and Ill add you to the bug ticket:
Item number:
Order number:
Case number:
Thanks,
Dave
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@petstation1989 wrote:
Will ebay consider allowing us to opt in and out of this dynamic estimated delivery dates thing like amazon do?
Hi @petstation1989 ,
There is no option to opt out of the dynamic estimated delivery dates and currently there is no plans for this to change.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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@petstation1989 wrote:
Please can I ask Kat....Why not?
Hi @petstation1989 ,
The process is embedded in the site and it cannot be turned on or off by individual request. Its not something that can be done at an account level.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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