💬 Weekly Chat with the eBay Community Team- 10.05.23 @2pm

Hi everybody!

 

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

 

Our eBay Community Team is made up of kat@ebay , dave@ebay  and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

 

Many thanks,

Your eBay Community Team

Available via Email for Community-related inquiries:
contactcommunity@ebay.comeBay
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💬 Weekly Chat with the eBay Community Team- 10.05.23 @2pm


@jckl1957 wrote:

Several questions in one - same theme though.

Feedback is being changed to allow a photo to be added.

When will this begin, please?

What is the thinking behind this innovation?

Will sellers be able to add a picture when they leave feedback for buyers?


Hi @jckl1957 ,

 

This new experience has already started being rolled out on some accounts and will be gradually ramping up to others.  This is in a testing phase so images may not yet be displayed. It is allowing buyers to upload up to 5 images.  The ability to add a picture as part of feedback will be for buyers and not sellers.

It is being introduced to  provide a more comprehensive and visual representation of transaction experiences and to help potential customers make informed purchase decisions.  Showing product images can help to improve buyer trust and foster new and repeat customers.

 

Thank you,

Kat

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About this Weekly Chat!

Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.

Our Community Team will be in the Chats to help with the questions.

If you have multiple questions please open a post per question so we can get back to them individually. If it's something we can't answer right away we will get back to you after the chat has finished.