Hi everyone,
Our eBay Community Team is made up of marco@ebay and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.
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@mteconlineshop wrote:
Doesn't really give a error message, just can't revise the listing, sent around 20 offers a while ago and it seems they still keep being sent
Thanks for your reply, mteconlineshop.
Could you please clarify this for me? I was under the impression that you are getting a message saying that you couldn't revise your listings as you said "The listings will not let me revise them as it says offers pending, sent the offers around 3 months ago" Are you just unable to revise your listings and you're not particularly sure why based on the screenshot attached, or are you getting a message somewhere saying this is due to pending offers? If so, if you could send a screenshot where you see that, I would really appreciate it.
Thank you,
Marco
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@lincolnshiremarine wrote:
"The estimated delivery dates are working as designed and are dynamic"
To be clear if I buy something on a standard delivery on the 10th of Jan I do not expect it to arrive on the 10th Jan, how can you say this is working.
There is a fault as mentioned regarding the parcel tracking number taking the customer to the couriers website photo attached on first post (I have highlighted this in my 1st post with the red arrow)
It then says the Yodel website is down, it is not, it appears there is a problem ebay ends.
Thanks
In this situation, it would be from the 10th to the 11th. This could be due to information taken such as dispatch time performance, buyer location, seller performance, courier performance.
We have checked this with our shipping team and there is no technical issue at play here.
Thanks,
Katie
@pg_kicks wrote:
Hi,
Sorry I think you may have missed the question, then just replied to the bit where I said this is not a question.
I have copied and pasted the actual question so hopefully I get an answer to my question now.
Hi,
Hope you all had a great Christmas and New Year.
I asked a question (Message 13) in the Weekly Chat on 1/11/23 about eBay Premium Service Benefits disappearing from certain items (all involved in AG Sneakers, I was then asked to start a new thread but the last update I got (telling me there is no update) was 14/12/23.
Since then I have tried to contact customer services, been promised call backs from managers (they never come) spoke to the Executive Escalation team, who seem to ignore any parts of this when it is asked in an email but will answer others parts of the email. The discount reappeared for approximately 48 hours on the 28/12/23 but now reverted back to no discount and I dont have the funds which I was told would be correctly refunded to me.
Thanks for your reply, pg_kicks.
If you are referring to an update on the thread in question, and you haven't received further updates, that means we don't have any further update. As soon as we get an update, we will be posting back on the thread in question.
Thank you,
Marco
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@pg_kicks wrote:
Hi,
Thanks for the reply, I couldnt see any information regarding what I tagged you (and others) in on that thread? The thread contains brand new information (not discussed previously), thats why I tagged the people but it seems it was either missed or ignored or I didnt tag correctly, thats what my question was tbh.
Thanks @pg_kicks. I'll search that thread title after today's chat and if there is any further information I can share I will do so there directly.
Thanks,
Katie
@eshopforce01 wrote:
Hi,
IS it possible to get the search bar in the message section?
Thanks
Hi eshopforce01, thanks for your question.
As of now, that wouldn't be possible. However, I am happy to pass this on as feedback, so it can be taken into consideration for future updates.
Thank you,
Marco
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@mteconlineshop wrote:
It does not allow me to revise the Item title or description, just the quantity and stock amount
Previously when offers were sent they were live to the peole watching them for 3 days and in those 3 days we coul dnot revise the listing title or description just the stock and buy it now price
The example listing is still like taht after around 3 months of the offer being sent
Thanks for your reply, mteconlineshop.
It looks like this has nothing to do with old offers, it looks like something else.
If you create a new thread in one of our boards, and tag me on it, I will be happy to look into this for you after the chat.
Thank you,
Marco
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@tommystrezures wrote:
Afternoon Katie and Marco.
when I use my phone, to log in I use fingerprint technology to verify it's me. When I use the eBay app the same again. So why for example I want to goto a tab within the App it asks for my fingerprint that several seconds later I get the we need to verify it's you by sending you a text to the phone. The same phone I am using tha app on!!!
Do ebay think that someone has chopped my finger off and is running around the uk with my phone and said severed finger trying to use the app? It's annoying to say the least I am very careful and proud of the ten digits I have at the end of my arms and certainly won't be letting anyone in the near future remove them!!!
Hi @tommystrezures,
Don't worry the system isn't checking you've got all fingers intact. There are some pages of eBay that will ask for verification even after you've signed in. This is due to the nature f the information eBay has on these pages. For example, personal information or payment information.
You can see more about multifactor verification here.
Thanks,
Kate
@phanbest wrote:
It is over 30 days as it was bought for a xmas present (recieved 9th dec) . i have sent seller 4 e-mails 27th dec,3rd,4th,8th jan but no reply. how do we stand with that ?
Sent from Outlook<>
Thanks for your reply, phanbest.
If the transaction is outside of the coverage period, I'm afraid there is no much we could do. In this scenario, we would recommend to continue contacting the seller to see if you can reach an agreement with them to return the item.
Thank you,
Marco
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@lincolnshiremarine wrote:
There is an error when you click on the parcel tracking number, as I have tried several parcel numbers we have sent out today via ebays Packlink.
It is only for YODEL ones I attached the a photo of where I click and it takes me to the Yodel website that states "site down for maintenance". There is an issue with the link for Yodel. Royal mail link is working fine.
However, if I go on Yodel's website myself it is working.
I have again attached and highlighted which section I am clicking on to direct me with the Yodel website.
Please advise this will be looked at.
Best wishes
I can look into this further for you. It could be just the yodel site being down, so our side can't pull the data from it.
Could you send me the item number in the image example you shared? I'll be able to review from there.
Thanks,
Katie
@darth_baggins wrote:
Could you explain these search results please? Why so many wildly unrelated items? Or at least pass this on to the search team because it's very obviously broken.
Search term 'kiwi design Oculus Quest 2 head strap'. The first 8 or so results are more or less correct.
Then I get random results like a case for a Libre e-book reader, a Lazy Susan, a back cream applicator (??), a kid's digital camera, a bum bag, a peanut shaped massage ball, chopping board oil, Cadbury's Crunchie 4 pack, cereal containers, hair treatment oil, a porcelain tea light holder, batteries, a sea glass necklace.....
I could go on as there are more. But surely you can't come back with the mantra 'working as designed' on this one?
Hi @darth_baggins,
Search works by using keywords and views them as separate search terms.
As you explained it shows you the most relevant items it can find at the top, using a mix of the words and the most used category.
From there it shows you less relevant searches, these could be based on the category or the search terms. For these examples it looks to be the category. It looks to be picking up kiwi , head strap and picking up beauty categories.
I think the best way to search here is to select your category from the left after you have put in the search terms. This removes any items from other less relevant categories.
Thanks,
Katie
