Hi everyone,
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@cobwebcottage wrote:
Hello All,
Please could the link to the UK Digital Sales Reporting guidance be added to the seller hub announcements for every one to see?
I am sure that you are aware that there is a lot of confusion on the discussion boards with a few mentors trying to help and repeating the information daily.
As this affects every seller, it would make sense that it is sent to all as a lot of people would not know where to find the information.
Just joined the chat so hopefully, after a quick look, I am not duplicating another request.
Hi cobwebcottage, thanks for your post.
Thanks for your feedback, I can see where you are coming from. So, I will definitely pass this on, so this can be taken into consideration. Anything else you would like to suggest, please let us know.
Thank you,
Marco.
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@Anonymous wrote:
Hello
Quick question
IF I requested a cancellation is it possible and the cancellation hasn't been confirmed, is it possible for me to tell the seller to just send me the item
P.S the seller said she doesn't know how to cancel and takes a while to reply messages
Hi @Anonymous,
In this situation, it would be best for you to ask the seller to deny the cancellation and send the item as originally planned. We would be relying on the seller to communicate with you on this and take the next steps for you.
If there is no cancellation or item by the estimated delivery date, please reach out to our teams and we will support.
Thanks,
Katie
@Anonymous wrote:
So in summary she has to deny the cancellation before she can send it to me?
That would be best for the records, so on their side it shows as an order and on your side it will show as a purchase. This also helps if there are any issues with the item arriving or being as described so our teams can see you got this item and it wasn't cancelled.
Thanks,
Katie
@lincolnshiremarine wrote:
I would appreciate if someone could look into this please.
"It could be just the yodel site being down, so our side can't pull the data from it. "
Please note the Yodel website is NOT down, as already mentioned I can access the customers tracking number and delivery dates (which I may add are correct dates and not your made up ones) when I go on Yodels website directly, but, not via ebay if you click the parcel tracking number under delivery history, this is where the issue is (as shown in the photo provided)
Is there an error on purpose that Ebay have implemented, so customers can not gain access via the ebay website using the Yodel parcel number, so they do not see the true real time delivery dates on the Yodel website.? As already metnioned and you telling me off for mentioning it several times , the Yodels delivery dates are not correct.
Two orders below for you to look at with the Yodel website problems
Order number: 27-11021-11258
Order number: 02-11037-13723
Ask the IT team to click on those and they will see it says the Yodel site down, then ask the IT team to go directly on Yodel UK tracking website and put the tracking number in, and it will work.
Best wishes
Hi @lincolnshiremarine ,
Thank you for the data. I'm asking these questions and thinking out loud in order to help as best as I can. I appreciate you are frustrated, but I am doing what I can to review this for you.
Due to the time I will not reply here with a reply as you would not be able to engage with it. Could you open a thread on this topic and tag me so we can chat there? In the meantime, I will review these orders and open a technical issue request if needed.
Thanks,
Katie
