Weekly Chat with the eBay Community Team- 09.04.25 @2pm

Hi everybody!

 

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

 

Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

 

Many thanks,

Your eBay Community Team

Available via Email for Community-related inquiries:
contactcommunity@ebay.comeBay
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Re: Weekly Chat with the eBay Community Team- 09.04.25 @2pm


@technthread wrote:

If a private seller lists an item on auction, let’s say they start it at 99p, it is an item where simple delivery isn’t mandatory and they offer custom freepost shipping.

 

As I understand it, if the bids go above £10, simple delivery may kick in automatically. What will this look like to bidders in practice? If they bid £10.01 will they be shown that their bid is now subject to simple delivery with an added postage charge? Or will the seller actually cover the simple delivery charge from the sale price?

 

I don’t want to complicate this too much with too many scenarios but if you could clear up how it will work on auctions like that I would be grateful. It doesn’t affect my selling account but I have a private account that I have for buying.


Hi @technthread 

 

This should be based on the final price of the transaction but we've asked for clarification how his will look when its live on site. I'll come back to you with a detailed answer when I have one. 

 

Thanks,

Dave

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Re: Weekly Chat with the eBay Community Team- 09.04.25 @2pm

Hi @a45heaven ,

 

Following up on this. When this was originally raised in May last year Dave sent it on to our site team for review as an improvement on how it is displayed.  When we share these examples and feedback we are not able guarantee a change in process.

We will share it again for review for this year.

 

 

Thank you,

Kat

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About this Weekly Chat!

Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.

Our Community Team will be in the Chats to help with the questions.

If you have multiple questions please open a post per question so we can get back to them individually. If it's something we can't answer right away we will get back to you after the chat has finished.