Hi everyone,
Our eBay Community Team is made up of marco@ebay, @dave@ebay and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.
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@treetopsminicottages wrote:
Each time I log onto the ebay website I get a new page appearing relating to Passkeys. I click on 'skip for now' but how can I stop this page appearing on each log in as I have no interest in signing up. Thank you.
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Usually when you select skip for now it would leave a cookie on the browser with to say skip for a number of signins. Do you have the browser set to clear cache and cookies when you close it?
Unfortunately its not something we would have control over here but I will pass this feedback on to the site development team.
Thanks,
Dave
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@gpt99-2007 wrote:
Hello,
a buyer won an item several days ago. Payment received.
I've messaged them many times, no response, what happens now?
thanks
Hi gpt99-2007, thanks for your post.
If the buyer paid, then you can go ahead and ship the item to the shipping address that is the transaction details. If you fail to ship the item, the buyer has 30 days after the estimated delivery date passes to file an item not received case to get a full refund.
Thank you,
Marco
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@thesmokingrunner wrote:
Waht if it's a collection only item Marco?
Thanks for your reply, thesmokingrunner.
In that case, you can cancel the order if you wish, and that will issue a refund to the buyer and you get your selling fees back, and then you could relist the item.
Thank you,
Marco
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@darth_baggins wrote:
Regarding this announcement today
eBay are 'excited' to announce a ten pence reduction in returns for items that weigh less than 1kg.
Is this a joke? When I saw the headline I thought eBay had finally seen sense and introduced a large letter return rate.
Why would I be excited to pay £3.29 for a return instead of £3.39, when if I handle it myself it would cost me less than half this amount?
Question is - when will eBay give us a large letter return lable option?
The shipping team just came back to me. They advised the reason for this is because Royal Mail are one of the partners who provide return services on eBay. Royal Mail tracked returns are only offered in medium parcel format, so we are unable to offer a large letter returns service.
At the moment there is no solution for this but if one one becomes available in the future they will implement it.
Thanks,
Dave
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