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@gpt99-2007 wrote:

Hello,

a buyer won an item several days ago. Payment received. 
I've messaged them many times, no response, what happens now? 
thanks

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Hi gpt99-2007, thanks for your post.

If the buyer paid, then you can go ahead and ship the item to the shipping address that is the transaction details. If you fail to ship the item, the buyer has 30 days after the estimated delivery date passes to file an item not received case to get a full refund.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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