Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@funkybunnie-direct wrote:
If a report about an item is made to ebay, it states that I will be informed of ebay's decision. How long does it take to make a decison, as I have reported over 30 since the beginning of October and have not received one email and zero action has been taken on any of the sellers ...
Its worth checking your spam folder for replies to the mails as some providers can flag the mail and block it.
Depending on the action that was taken on reports it may not be possible to see it when you’re not the account holder. For example, its possible there were payment holds placed on the account or there were requests for more info and a time frame was set for them to reply.
Thanks,
Dave
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@nakedkeg wrote:
Thanks Dave,
As I've already stated, I've spoken to CS, and other than being told that there is a known issue with Royal Mail interface/link with ebay, they weren't prepared or able to fix my issues.
Is there anything else I can do to get ebay to resolve this ?
Hi @nakedkeg
If the issue was caused by a known tech issue any defects that it caused are usually removed whan a fix is rolled out.
Thanks,
Dave
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@technthread wrote:
Can eBay put out a GPSR video out explaining the ins and outs of how it is going to work for everyone.
It gets more confusing by the day reading different interpretations. Many of us will just switch EU / NI off in December as it stands.
Hi technthread, thanks for your message.
Thanks for the suggestion, I will pass this on, so that can be taken into consideration as well.
Thank you,
Marco
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@technthread wrote:
Can eBay put out a GPSR video out explaining the ins and outs of how it is going to work for everyone.
It gets more confusing by the day reading different interpretations. Many of us will just switch EU / NI off in December as it stands.
Hi technthread,
We did some digging and we noticed that we actually have a video on this, sorry I wasn't aware of this at the time of your suggestion. Hope that helps and that it is what you meant/were looking for. If you click here, you can see the video there.
Have a good weekend,
Marco
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