💬 Weekly Chat with the eBay Community Team- 06.07.22 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay , dave@ebay  and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[dave@ebay]

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@rockstarmerch wrote:

Why are Ebay still going ahead with forcing sellers to do 2% on promoted listings from Monday? There has been a huge backlash to this greed from Ebay, yet you're going ahead with your fingers in your ears. Most of us are NOT going to use promoted anymore because of this

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Hi @rockstarmerch 

Thanks for reaching out.

We have been sending all the feedback we receive back to the Promoted Listings Team to review for future updates.

Thanks,

Dave

[kat@ebay]

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@icecarmedia wrote:

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kat@ebay wrote:

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@icecarmedia wrote:

Shipping policy states

"Sellers must use the delivery service the buyer selected during eBay checkout."

What happens when a seller breaches this policy?

In my case my latest purchase was not sent by the listed one.

It is now marked "delivered" to a non-existent porch.

Something the advertised (my preferred) delivery company would never do.

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Hi @icecarmedia ,

There isn't a policy against sellers for not using the selected delivery service during eBay checkout. There may be circumstances where they sellers are unable to use the service stated. However we do advise sellers to follow through on what they have advertised  as this is part of a better experience for buyers like yourself.

The  eBay money back guarantee would protect against items not being received and you are able to leave feedback of your experience for the seller.

Thank you,

Kat

The 

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eBay shipping policy has no enforcement procedures?

When the (known to be unreliable) alternative service marks tracking as "delivered" the MBG is useless.

And expressing one's displeasure in feedback(if it sticks) does not remedy this

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Hi @icecarmedia ,

I do understand your frustration with this due to recent experience but no eBay does not enforce this on sellers. Its not a good experience when sellers use a different service than what is stated and it is something that eBay monitors.  However it is not enforced right now but may be a policy that is, in the future.

There can be genuine situations where sellers need to use different service at the last minute and that is also something eBay has to factor in.

Thank you,

Kat

[kat@ebay]

Hi @technthread ,

The issue with the some of the postage options missing is open with the tech team at the moment. We did have an initial update to advise it was picking up on measurements within listings but other members have provided examples of listings with no measurements and still no postage options. We are continuing to follow this up with tech and will update as soon as we have more information available.

With regards to the estimated delivery dates being connected to the missing postage options we are not aware of this link. However we will flag this example to investigate further.

Thank you,

Kat