70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
Hi everybody!
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@wellingnorth wrote:
Sorry, another question about Simple Delivery, I wanted to ask about the following message that appears in 'my messages':
"Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions."
I am fairly sure that this text appears against any communication with a buyer after a Simple Delivery order has been placed, even if it is the seller who has messaged the buyer, and so where it says "Your buyer has reached out about their order" they actually probably have not.
Regarding the second part of the message "Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions." are ebay actually ever replying to buyers or not relaying their messages to sellers? If not then what does the message mean?
There's a thread here where you can see the confusion that is resulting
https://community.ebay.co.uk/t5/Seller-Central/Message-confusion/m-p/7920352#M754180
It would be great to get some clarity from the technical team who have implemented this on what exactly this message means and whether we can safely ignore it?
Hi , thanks for your question.
Yes, this has been raised here, and I asked for an example, but I didn't receive any. Also, I've seen a couple of threads on this, so I reported this. However, if you have an example where this is happening, but you think it should, please let me know the item number, and I'll take a look, so this one can be taken for further review. If it is working as designed, it can be sent as feedback as well, to see if it can be changed to improve the experience.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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Estimated Delivery Dates
Hi Team
I know that this has been churning around for months (years?), and I thought it had been resolved, but there still seems to be an issue with Estimated Delivery Dates. I just can't understand why Standard Delivery and Express Delivery show the same estimated delivery date. I've checked my private and business accounts, and they're still both showing the same results - delivery in 2-3 days (see screenshot below).
Also, I've noticed that, depending on which day an item is posted, the EDD often shows buyers that they can expect their delivery on a Sunday. I'm pretty sure Royal Mail don't delivery on Sundays (!), therefore, why does eBay show buyers that they can expect their item on that day? (Unfortunately I don't have a screenshot of that instance).
Thanks 😊
As per the weekly chat last week, I am posting the same thing here again Marco, as the issue never got solved and this needs more information from eBay regarding this and another issue.
The original thread was here
https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/Weekly-Chat-with-the-eBay-Community-Tea...
"Good afternoon team,
I am seeing issues with the compatibility tool.
I have checked a listing and a KTM Adventure 890 2024 is not in the compatibility in the listing.
So I have checked the compatibility when editing the listing and it is in there??
This is the listing
https://www.ebay.co.uk/itm/282848112330
So I have edited the listing to remove and add the bike again and it is still not there.
When I jump back in to edit the listing, it is still there??
So I have used the eBay compatibility tool by adding the bike to my garage in the listing on a PC and it says it is not compatible??
But it is in the vehicle list in the listing when editing...
When I check the listing revisions by clicking on the revisions button, it says it has not been edited since Nov 2024
But at the top of the item specifics, it says it was edited today??
Any help appreciated, as listing vehicle parts is already 1000 times more difficult than selling clothing or whatnot, so quite ridiculous that it doesn't even work.
Cheers
Russ"
As per your reply on the thread last week, I did receive a call from "eBay" on my personal mobile, as eBay never did resolve the issues of replacing our business contact details with mobile numbers when you implemented the requirement for one time pass codes. This issue of contact information has been raised with eBay countless times and was never resolved!!
I asked the agent calling to instead call me on the landline and he refused, saying he could only call me on the number on the account. Our business landline is on the account, you can see it when you click on seller contact information in the bottom of all of our listings. It is there, as that is a statutory requirement that we happily comply with. Yet, the eBay agent refused to contact us on that number as he said he could only use the mobile number!!
The mobile number(s) on the account(s) was only provided to eBay, vi coactus, as eBay claimed you must have one for the sole purpose of one time pass codes to aid with security on the account.
The mobile numbers provided for each of our eBay accounts are personal mobile phones, since there is no statutory requirement for a company in England to have a mobile phone. There is a statutory requirement for a company in England to have a landline phone number and we have always had the same landline number since we started the company.
To my innerstanding, this is now a clear breach of our statutory rights pursuant to the Data Protection Act 2018, as eBay are continuing to use personal data for reasons other than intended or the purpose provided. eBay have been repeatedly told this when you compelled us to provide the aforementioned information.
The call didn't last long, as I was at the time in considerable pain due to a back injury and very annoyed at the way the agent seemed to be treating me. I would not consent to the call being recorded, as is my statutory right and he refused to call us on the landline, as is my statutory right.
It seems that eBay having this technical glitch has led to more than one issue that will be required to be fixed.
The initial post in the weekly chat was made to make eBay aware of a technical issue that is affecting our listings, that could affect all listings for vehicle parts throughout the eBay platform. I have no idea why asking eBay to help with simple issues on your own platform seem to be dealt with in such a belligerent way by eBay. Why would any company not accept assistance from anyone going considerably out of their way to help their platform?
If someone at eBay does want to discuss the issue with the vehicle compatibility that I originally asked for help with in the weekly chat, then please go ahead and call us on our landline and we will be happy to explain the issue and help eBay to resolve their issue.
In contrast, if eBay don't want any help solving issues that affect your platform, please try to more courteous when conveying that, as I really don't expect be treated like that from someone I was trying to help.
If someone at eBay could also go ahead and fix the issue of eBay using the contact details (mobile phone number(s)) for other than the purpose provided, that would be great!!
Thank you
Russ
@tinksemporium wrote:
Hello Dave and Marco,
As a seller I sell and ship via GSP to the USA. Do we increase out prices to reflect the new tariffs and thus pre-paying it for ease and will eBay be publishing a list of product of orgin tariff rates?
Any help would be greatly appreciated.
Hi @tinksemporium,
Unfortunately, this isn't something I can advise you on as it's not something I deal with. The Customer Support teams might be able to advise you better on it.
As the tariffs are not something eBay introduced, we can only pass the information on as we receive it. I will share the most up to date information as I have it on the announcements board. I'll also copy it into any relevant boards to make sure the posts have as much visibility as possible.
We have a team who are dealing directly with the tariffs with this so I'll pass this over to them and ask if it's something they can provide. If they can I'll share it on here.
Thanks,
Dave
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@reynardnoirrailwayana2015 wrote:
Hello,
As someone who sells frequently to the USA the tariffs situation is causing some issues. It would be good to get some real clarity from eBay on this.
It seems that the tariffs have to be paid up front by the sender, so as a seller we would need to collect this charge from the buyer so we can pay it at the time of sending. This is fine, but right now there does not seem to be a mechanism to do that - other than possibly using GSP, which is not ideal.
Additionally eBay rules state that:
"Buyers are responsible for paying import charges. If you offer international postage, you can't include these costs in the item's purchase and postage price. Make sure to let international buyers know about this in your listings."
So these two things seem at odds with one another.
Some additional questions -
Is GSP actually working in terms of collecting the tariffs? US buyers do not seem to think so.
As a temporary work around is it acceptable in the eyes of eBay to use increased postage costs to cover any tariffs until a proper system is in place?
(the rules seem to specifically prohibit this but if we get permission on this chat - then I plan to implement this today)
Will eBay eventually have a system in place for collecting tariffs for those not using GSP - if so what is the timescale?
Will the tariffs impact final value fees?
Finally what happens if the orange chap decides to change his mind on tariffs, increasing them or removing them when an item is already in transit?
Hi , thanks for your questions.
This is definitely a confusing one, and I can understand why sellers and even buyers are confused around this particular topic. However, you need to understand that this is not something we introduced, or implemented. This is something that we have to be in compliance with, and all the latest information can be found here, and that's as much as we can share for the moment.
As you may know, the final value fee is calculated as a variable percentage of the total amount of the sale (which includes the item price, postage, and any applicable taxes), plus a fixed charge of 30p per order.
Regarding your listings, we normally do not advise what to do with your listings, as that would be a personal decision for your business.
If the situation around tariffs changes, we would make announcements accordingly.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@therealimacardie wrote:
Hi
I have not sold 30 items ever nor sold for £1740 ever so why do I have to give NI number
eBay are legally required to pass certain information to HMRC. I cant see what your sales are but we are requesting the information its usually because you have reached on of the thresholds.
If you are sure this shouldn't apply to you, you can reach out to out Customer Support team and they will review any accounts you have and advise you on the next best action.
Thanks,
Dave
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@jjambadger27 wrote:
Seeing that the buyer pays the tariff costs in advance of the item being shipped via the GSP hub, this then means that if they refuse to pay, the transaction is cancelled and the seller isn't out of pocket then?
There's also been conjecture over whether tariffs need to be paid for CDs & vinyl, seeing as certain items such as books, CDs, vinyl, DVDs, BluRays, cassettes, posters and photographs are classified as “informational materials” under 50 U.S.C. § 1702(b) - is this being adhered to by eBay/Pitney Bowes?
Thanks for your reply, jjambadger27.
The first question is in the announcement I shared with you above.
Regarding your second question, I am not sure about every single item impacted by this. If you are not sure about it either, I recommend checking the full legislation from a government site, just to be safe.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@retroman303 wrote:
Hi, yet another Simple Delivery question.
Can you please provide a reason (apart from just "That's what eBay have decided") why a private seller's choice of courier (Royal Mail only, Evri only, or both) is applied 'globally', including retroactively to existing listings?
Even if SD is here to stay - which, unfortunately, seems to be the case - I see no good reason why a seller cannot apply this choice on a per-listing basis (with the option to apply globally if they wish).
My preferred courier is Royal Mail (let's not get into the increased prices if RM, or indeed Evri, is de-selected...), but there are some items, mostly lower-priced ones, which I would be willing to send via Evri. But there is no facility to do this without my existing (and future) listings being automatically modified to allow Evri as well.
This inflexibility adds additional constraints to the already problematic Simple Delivery system. Given that eBay appears keen to push Evri, it would be in their own interests to allow the courier selection on a per-listing basis rather than totally across the board.
If my only choice is one carrier globally or both carriers globally, I will stick with Royal Mail, and Evri won't get a look-in, even if I were in principle prepared to send some items using them. I doubt I'm the only seller with this stance. Of course, I then have to pay label fees that are inflated further still.
As a private seller just starting to resume my listing activity, I cannot stress how manipulated by eBay and Simple Delivery I am feeling.
Hi retroman303, thanks for your post.
I am afraid that this is the way it has been designed, but thanks for your input. I'll pass on your message to the relevant team, so they can take your input into consideration. However, like we always say, please note that this doesn't necessarily means that changes around this will be made.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@auctiongabble wrote:
Hi Dave
I messaged you last week and tagged you in a post and received no reply, please can this be answered?
Dave, Having read your post about tariffs and to ensure we are opted in to global shipping as they will handle all custom documents, are there still restrictions in place for jewellery / precious metals with global shipping as there was before?
Your post and all associated links are written in the way that all will be handled by global shipping now however on global shipping section the long list of prohibited items still remains.
Thanks
The post you're referring to is just a copy of an announcement post I copied into the different forums to boost its visibility and make sure that it is not missed by anyone. Unfortunately, I dont have any control on how it is written.
If GSP is available in a category the Shipping team will have reviewed it and made sure that its OK to send with their carriers. That said, when you are sending an item make sure to fill out the documentation with as much information as possible to minimise any possible issues.
Thanks,
Dave
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@mygaras wrote:
Estimated Delivery Dates
Hi Team
I know that this has been churning around for months (years?), and I thought it had been resolved, but there still seems to be an issue with Estimated Delivery Dates. I just can't understand why Standard Delivery and Express Delivery show the same estimated delivery date. I've checked my private and business accounts, and they're still both showing the same results - delivery in 2-3 days (see screenshot below).
Also, I've noticed that, depending on which day an item is posted, the EDD often shows buyers that they can expect their delivery on a Sunday. I'm pretty sure Royal Mail don't delivery on Sundays (!), therefore, why does eBay show buyers that they can expect their item on that day? (Unfortunately I don't have a screenshot of that instance).
Thanks 😊
Hi mygaras, thanks for your question.
Yes, we've seen this case reported before, and there is an open ticket for this. Unfortunately, we still haven't had any updates saying this is resolved. I'll be happy to add to the report that your account is also being impacted.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@custom-giftsuk wrote:
Thanks Dave for the reply. I have sent a PM to you explaining the situation as well as a screenshot of one particular case but we've not had automatic feedback for any item delivered in the last several days.
Perfect, I'll have a look at it after this chat.
Thanks,
Dave
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@guymafo wrote:
Here’s an example, popped up after I messaged the buyer to say I had despatched it.
GM
Thanks guymafo, if you send me the item number in a DM as well, I'll be happy to report it.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@pegr-834437 wrote:
Hi Marco,
Can you please tell me why you could not have a sticky with the issues that are open, saying there are different reasons is just a cop out can you please tell us (your customers) the reasons.
Do you think its good customer service to allow the thread to be ignored for 3 months? Surely you should be checking in every few weeks saying sorry guys no updates but I have chased the team about this, your silence can only be taken as you have either forgot about it or do not care enough to pop into a thread and post a 2 minute response, sorry but that is very poor service from eBay and yourself.
I understand its internal information, it would have to be internal as the issues are within eBay to pass them externally would be to another business, all I'm asking is for the department and team ember in charge so when we (eBays customers) speak to them they can not either play dumb or be blindsided by it. again this just solidifies that you have passed on the info, as currently a 3 month silence really speaks volumes.
We do not want phone numbers or email addresses just a simple name or title and then at events we can speak to that person and actually help eBay as its clear they are struggling if an issue has been active for over 3 months, and if im being honest its been over a year as we were told the EDD is working as planned for months.
Thanks for your reply, pegr-834437.
Internal information can't be shared, unfortunately.
Regarding the thread you're mentioning, I haven't had any information on it, once I get further information, I'll be happy to update you.
Thanks,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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Hi ducatimondo, thanks for your post.
I addressed this for you last week, and it was escalated for you as well, so it can be resolved, which is why the agent got in touch with you. However, you've refused to speak to them, and there is nothing we could do about that, I'm afraid. I understand you had your reasons, but if you wish to get this sorted, you'd need to get in touch with them. If you wish to do so, you can do it from here.
Thank you,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@mygaras wrote:
Hi wellingnorth, thanks for your question.
Yes, this has been raised here, and I asked for an example, but I didn't receive any. Also, I've seen a couple of threads on this, so I reported this. However, if you have an example where this is happening, but you think it should, please let me know the item number, and I'll take a look, so this one can be taken for further review. If it is working as designed, it can be sent as feedback as well, to see if it can be changed to improve the experience.
Thank you,
Marco
Hi marco@ebay
At the risk of having my post deleted for violating the Community Chat, I can concur with @wellingnorth that this is happening on every message I send to a buyer when using Simple Delivery. And as I message every buyer to thank them for the purchase, it is appearing on every chat, regardless of who messages whom first, after the sale.
Just as an example, here are some item numbers for you to pass on to the team:
326687341558
326687437780326711562483
Thanks 😊
Hi mygaras, thanks for your input on this.
I will note this to report now, thanks for sharing!👍
Thanks,
Marco
I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply
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@auctiongabble wrote:
Hi Dave & Kate
A different subject that i tagged you both into a post and received no reply
Hi All,
As previously posted i mentioned i would be visiting a jewellery show in London and will be talking to the ebay authentication team at the show, well i was able to do that today and this was how it went.
Being asked how my sales are:
Telling the ebay rep that my sales are down 80% and im not the only one as many are experiencing the same since Feb, do you happen to read the members forum?
Her reply, oh someone else mentioned about poor sales but it was news to her and she doesn't and not many ebay personel read these forums.
She mentioned the usual: are you ensuring titles are good, photos are good and using many photos, all item specifics are completed and ensuring main keywords in first 4 words of title. There was ntohing that could be advised other than promotions! She saw nothing wrong that paying 14.9% fees and ebays recomended ad fee of 12% would leave very little profit. Also the in balance between private sellers paying no fees and getting 300 free listings per month compared to business sellers having to pay £25 plus VAT for shop to get 250 free listings.
I raised the point, business sellers selling in jewellery catergory are paying 14.9% in fees if above standard rating, what are we getting for that? Her response 'A platform', as with all businesses costs have gone up and ebay is a business to make profit!
To which i commented, a platform that has glitches from 1 wk to the next, Support that is no good (unless you get through to dublin), a platform that is loosing business sellers because ebay panicked about V****d and went about it all wrong. Ebay as a platform worked well about 4 years ago, Since the new ceo came on board was the turning point and start of the decline on here.
Atleast 2 years ago i raised a number of improvements to authentication on how to better provide detail reports to sellers when items fail. All i got was 'Yeah things are slow to be implemented within authentication for improvements'
She took no notes down throughout the entire conversation and i have missed some parts out.
To summarise, ebay see no issues and all that is important to them is their profit margin at the cost of damaging business sellers and loosing business sellers.
I messaged you and tagged you in a post regarding what you wrote about Global shipping
Ebay authentication at the show were unaware that jewellery and precious metals are prohibited items with global shipping.... this is your own partned international courier service that you provide!
Can i have a reply by Wednesday?
I have raised many if not all the points above in weekly chat and i am told feedback will go the the relevant departments. My feedback and advice to the authentication team 2 years ago was to a team leader within that department. Meeting with the ebay authentication team today clearly shows that nothing is dealt and yet we get told 'it will be passed as feedback'.
My suggestion is that a senior manager within ebay who deals with 'feedback' is invited to participate in the weekly chats or have them contact me directly to discuss in more detail.
Please do not tell me to contact support regarding this matter as it is beyond their level
Kat is off so Ill reply for her.
I understand your unhappy that your suggestions do not seem to have been delt with. In general, when we receive any improvement suggestions they will go through a number of different teams to review. It can be possible that one team will agree the suggestion should be implemented but it can be found that further down the line this change could have a knock on effect to another part of the site so it could be decided not to proceed.
Asking managers or members of other teams to come to the weekly chat is again not something we are in a position to do. It is the job of the community team to gather all the insights and suggestions from across the boards and feed it back to the relevant people or teams. I regularly meet with different teams and also managers so I can assure you any feedback shared on the community is going back to the relevant people.
In regard to the teammate you spoke to from the authentication team not taking notes when you spoke to them. They will usually fill out the summary after the consultation. From my own experience, in when I did 1 to 1s at similar events some of sellers I spoke to felt I wasn't listening to them and concentrating too much on my laptop. To avoid this, I would do the same as the person you spoke to and give my full attention and fill out the notes after the consultation.
I hope this help.
Thanks,
Dave
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