Weekly Chat with the eBay Community Team- 03.07.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of marco@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[marco@ebay]

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@contessa35 wrote:

Hello,

A quick bit of feedback, in case it's of any use. I notice that recently there's been a slight change in the format of the results that are returned after an item search. In the summary of results (I use the desktop format, with the search results shown as a linear list rather than the 2x2 gallery format, and I have all options ticked in the customisation for this, to show every piece of available information) the seller name is no longer shown, just their positive percentage and feedback score. Obviously when I go into the listing for the item I then see the seller name, but it was really useful to have it shown in the preliminary list of items found too, and saved having to inspect each one to see if it's a seller I've used before. It'd be great if the seller name display could be reinstated. I have sent feedback via the button but thought I'd give it a mention here too.

Thanks very much!

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Hi contessa35, thanks very much for your input.

I will ensure to pass this on for you, anything else, please let us know and we will be happy to pass your feedback on.

Thank you,

Marco

[marco@ebay]

Hi pg_kicks, thanks for your reply.

Since we have addressed/answered your question already, we wouldn't engage with the same question again, as it has been answered/addressed already, and that would be our final answer.

Thank you,

Marco

[anita@ebay]

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@rmar52003 wrote:
Further to your earlier reply to my second query, the item in question was
advertised as having a 10 year guarantee, it's therefore the seller's
responsibility to replace it if it can't be repaired.

What's the quickest way of reporting him/her to eBay? I can't see how to do
that through the 'correct' channels.

Thanks again.

rmar52003

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Hi @rmar52003 , thanks for your reply.

If the seller offers warranty, the item they are selling must include the warranty details in the listing. See here for more info.

You can report the seller here > select 'The seller has violated one of eBay’s policies' and chose the most appropriate reason. If none of the reasons fit your criteria, you can choose 'Other' and add additional details in the comments.

If the item is still available for sale, you can also report an individual listing using the Report listing button in the listing.

Thank you,

Anita