Weekly Chat with the eBay Community Team- 01.11.23 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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anita@ebay wrote:

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@pg_kicks wrote:

Hi,

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

Thanks though.

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@pg_kicks, thanks for your reply.

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

Thanks,

Anita

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Hi @pg_kicks,

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

Thanks,

Anita

[marco@ebay]

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@welshdragon-antiques wrote:

Hi Marco

Thanks for your response, my items are mainly pottery & glass and therefore not customs restricted. If you could have a look I would be grateful

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Hi welshdragon-antiques,

Just a quick update on this, our technical team has reviewed this for you and they found no issue at all, so this wouldn't be considered a technical issue as it is working as designed. This is because the number of items that appear in the storefront page depends on several scenarios like Item Quantity Availability, Item Visibility, Seller or Item Blocked, Some Categories might Block Items on Specific Regions.

Thank you,

Marco

[anita@ebay]

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anita@ebay wrote:

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anita@ebay wrote:

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@pg_kicks wrote:

Hi,

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

Thanks though.

---

@pg_kicks, thanks for your reply.

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

Thanks,

Anita

---

Hi @pg_kicks,

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

Thanks,

Anita

---

Hi @pg_kicks,

I just wanted to touch base on this one. It has been escalated further, which is a great move. While I am unable to guarantee the outcome or have an ETA when/if this is going to be implemented, the teams are looking into it. I'll continue updating you if there is any change.

Thanks,

Anita

[anita@ebay]

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anita@ebay wrote:

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anita@ebay wrote:

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anita@ebay wrote:

---

@pg_kicks wrote:

Hi,

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

Thanks though.

---

@pg_kicks, thanks for your reply.

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

Thanks,

Anita

---

Hi @pg_kicks,

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

Thanks,

Anita

---

Hi @pg_kicks,

I just wanted to touch base on this one. It has been escalated further, which is a great move. While I am unable to guarantee the outcome or have an ETA when/if this is going to be implemented, the teams are looking into it. I'll continue updating you if there is any change.

Thanks,

Anita

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Hi @pg_kicks,

I received an update on this and the team has advised that it's been resolved. The Premium benefits should now apply to your listings, while using eBay delivery service to authenticator. For example, I checked the listing 325870997812 and can see that Premium service badge is now displayed on your listing.

Thanks,
Anita