guest buying

[rewas_2061]

Can you get suspended or denied from ebay moneyback guarantee when buying as a guest if you don't register your account? Is it the same things as a registered ebay account that causes the limitation?

[plpmr]

if you buy as a guest you cannot leave feedback and don't have eBay buyer protection.

[flumpdragon]

@plpmr 

Have things changed recently?

Quote from page below:

"If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help."

https://community.ebay.co.uk/t5/Buying/guest-buying/m-p/7715905#M70692

[rewas_2061]

the person bellow said you have ebay buyer moneyback guarantee but you are saying not? How is that? Does that mean if you open a return and the seller still doesn't give you your moneyback, ebay won't return the money for you?

[flumpdragon]

Sorry got page link wrong 😚

Get help if you bought as a guest 

Theres a help and contact link at the top of every ebay page via desktop, it may be harder to find if you only use the app on a phone.

[papso22]

You do have ebay money back guarantee protection if you buy as a guest and although ebay will try and persuade you to open an account in the process you don't have to.

[plpmr]

Apologies to all, slip and "don't' should not be there - thanks for picking that up. 

@flumpdragon 

[rewas_2061]

how can you find if your suspended as a guest or have buying restrictions that remove buyer money back guarantee?

[jckl1957]

You need to explain why you are asking this - it is an odd question.

Has your usual account (or a different account you use) had the Money Back Guarantee removed?

Ebay only do this if you abuse the guarantee - by opening multiple cases and making claims which are challenged or reported by sellers.

So, why do you think you might not be eligible to use the Money Back Guarantee?

[rewas_2061]

if somebody has used my address alot to make accounts or the public wifi that i share has been used before by people who have got suspended accounts

[myriad*seller]

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@rewas_2061 wrote:

if somebody has used my address alot to make accounts or the public wifi that i share has been used before by people who have got suspended accounts

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This doesn't remove buyer protection, it means eBay will ban all accounts registered at that address or using that Wifi. 

Buyer protection is removed from accounts that aren't banned. But they cannot use buyer protection. 

[rewas_2061]

hello, i'm having difficulty understanding your response here. Did you make a typo with "aren't" do you mean buyer protection is removed from accounts that are banned/suspended, do you mean suspended when you say banned. And when you say but they cannot use buyer protection, what are you referring to? The suspended accounts or the guests that have delivery address at suspended addresses? 

Are you saying that guests will not have buyer protection removed because they haven't been made into accounts eventhough they have billing address at a suspended address?

[jckl1957]

You are confusing two completely separate issues.

Members can have their accounts suspended (or 'banned' - the two terms here are virtually interchangeable) temporarily or permanently.  You may be banned from buying or selling or both.

Members who 'abuse' (overuse or fraudulently use) the Money Back Guarantee can have their right to use the MBG to claim a refund or a return taken away.

[sml192]

Each guest purchase is treated on an individual basis, i.e. not connected to any other purchase or account.  Guest purchases are generally protected by eBay's Money Back Guarantee, however, eBay may remove the right to use the Money Back Guarantee if the address used for the guest purchase is associated with a restricted/suspended account. 

[myriad*seller]

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@rewas_2061 wrote:

hello, i'm having difficulty understanding your response here. Did you make a typo with "aren't" do you mean buyer protection is removed from accounts that are banned/suspended, do you mean suspended when you say banned. And when you say but they cannot use buyer protection, what are you referring to? The suspended accounts or the guests that have delivery address at suspended addresses? 

Are you saying that guests will not have buyer protection removed because they haven't been made into accounts eventhough they have billing address at a suspended address?

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It's two separate things. I will try to make it clearer;

Registered eBay accounts (NOT guest buying)

No, I mean that accounts that have been banned (for same address/wifi) cannot buy or sell so why would they get buyer protection?

Buyer Protection can only be removed from eBay accounts that aren't banned, obviously.

If you are banned why would you need buyer protection as you cannot buy on a banned account. 

If your account is banned due to other users at your address then it is banned. You can't buy or sell if banned, and you wouldn't be able to sign in, as you would be banned. So you would know you are banned as eBay would tell you.  

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Guest buyers

If someone buys as a guest and they open a buyer protection case via eBay, they are required to open an eBay account to use Buyer Protection. At this point eBay would say, account refused, and you would not be eligible for Buyer Protection as it only applies to guest buyers who meet all criteria (one of which is not being someone with a banned account). 

[rewas_2061]

i don't notice that though, ebay haven't asked me to create an account to open a return and they say I am covered by ebay moneyback guarantee with a guest purchase. I'm asking the conditions that get an account banned like home address and name, does that have an affect on your guest account having the ebay moneyback protection withdrawn?

[sml192]

There is no such thing as a guest account, each guest purchase is separate.  

If you have made a guest purchase then you should be covered by eBay's Money Back Guarantee.  There is no requirement to open an account to use eBay's Money Back Guarantee. 

If the address you are using to make guest purchases is associated with an account that has been permanently suspended then you might be prevented from making further guest purchases using that address.

[papso22]

Accounts are rarely suspended for buying, it's selling that is not allowed.  A member has to have been very naughty to have their account closed  by ebay, which would be the result of selling and buying bans.

Is there a particular reason you are asking about this?  Have you got another, suspended account?

[61stephenuk]

You will never be told 'the conditions that get an account banned like home address and name, ' as that would allow others to bypass the system.

We can only give generalisations of things which have/may happen and have involved accounts being banned.

Guest purchases are covered by the MBG unless the guest purchase was made to bypass an already banned account where the MBG may be removed from that transaction.

eBay has many ways of detecting banned accounts including ip/mac,device, physical addresses,location and more

[rewas_2061]

hello, no they do not ban by device mac address, that's not what they do.