ebay says they cannot provide a QR code for a ParcelForce return label, is this correct?

[ecksten]

Hi All,

I have started a return with a seller and they have accepted and a label has come through. I cannot print labels so I asked CS for the QR code, I was put through to someone in the Dublin CS Returns Dept and she said she would E-Mail over the QR code.  After hanging up, the E-Mail that came through was the postage label again.

I called CS back, got through to Returns Department again and this time the person told me that for a ParcelForce return they cannot issue a QR code.

(When I started the return it said somewhere that ebay can provide a QR code, so I don't understand why CS are saying they cannot).

Is this correct - is there anything I can do? (Other than finding a print shop in town to print the label at whatever extortionate amount they charge).

Thanks for any input!

[style_wise]

Your local Public Library will offer reasonable rates to print something out.

[messier44000]

According to Gemini

In the real world

"Many retailers use Parcelforce for returns and will email you a QR code"

"Yes, you can use a QR code to send a parcel with Parcelforce, but only for drop-offs at a Post Office"

BUT over in eBay`s world

"No, as of October 2025, eBay does not provide QR codes for Parcelforce shipping labels"

[ecksten]

Thanks @messier44000, I guess that answers that.