Wrong item sent.

[gaffer2000]

Hi guys.
I bought some BVC coils from a seller, they sent the wrong ones, they were for a Nautilus vape so don't fit mine.

So they told me to open a returns request and send picture which I did they said they would accept and send the right ones out.

Now they are saying they haven't recieved the coils back when they clearly told me it's ok because I don't haver a printer to print barcode label off.

I don't even have a phone because it was stolen had to use my laptop camera to take picture.

This is thier comment...

Ok then dont worry we will dispatch your correct parcel on Monday as the courier services were closed because of the weekend.

That was last week now they are saying they have not recieved the coils back yet?
How do i get Ebay involved to sort this out?

Thanks

[ile136yz]

Open an eBay Case for 'not as described' within the 30 days guarantee time limit.

There is no need to contact the Seller further as eBay will sort the problem out for you.

[papso22]

Have you sent the coils back or not?

Without tracking evidence that you have,  ebay can't help you.

[gaffer2000]

Hi where do I open a case ?
Can't find where I contact Ebay?
Thanks in advance

[ile136yz]

Press Help & Contact - top of page

Type in 'How to open a case for 'not as described'

Next page comes up - Roll down to 'Ask eBay to step in & help buyers'  Press

All the details you need will be on there.