16-07-2025 1:31 PM
I was interested in a guitar effects pedal but needed to know something more as the description provided is very short and lacking in any details, but as I clicked send a system message popped up saying 'We're sorry, but this seller has chosen not to receive messages.'
As item in question is £100 plus delivery I'm a little wary. I know buyer protection and the lot but a possible return to a seller who doesn't want to communicate or engage, I think I'm going to stay away.
What would you guys do?
16-07-2025 1:43 PM
I have never seen or received such a message.... 'We're sorry, but this seller has chosen not to receive messages.'
However, if seen personally, yep I would stay away. For me, it shows this seller will not engage should there be any future issue with an item you may purchase from them.
In my humble opinion 🤔.... Avoid!
16-07-2025 2:09 PM
No I wouldn't trust a seller that doesn't accept messages, I have had this happen & moved on, bought elsewhere.
Neither do I trust sellers who don't answer messages & I'm dubious about sellers who don't respond to offers, even if it's just to decline them!
16-07-2025 2:37 PM
If it proves to not be as described, arrives damaged or not at all your are covered by the Money Back Guarantee. If the Seller ignores you at that stage e-Bay will "step-in," refund you and then chase the Seller.
Incomplete descriptions are a pain and you never know if somebody is just lazy/careless or if they are hiding something. They may be perfectly decent and simply don't know much about the item. As for what I'd do in your place I can't say as it would depend exactly what the listing did and didn't say.
If it happens to be a Business Seller you have the legal right to return something within fourteen days for any reason, including simply not liking it. If it's isn't Not as Described, damaged &c you'd have to pay the return postage but again e-Bay would make sure you got your money. It depends how badly you want whatever it is and how much risk you feel is justified. For a common item I'd look elsewhere but if I was unlikely to find another, or another at the price, I'd be more inclined to chance it.
16-07-2025 2:55 PM
It's not a rare item at all, so I can buy it elsewhere it's just that it is at a competitive price.
The description is bare essentials with only one picture of the item, in a way a blessing in disguise as I decided to contact the seller because of this.
It is a private seller and I know if there are any issues I can initiate a return it but seeing this is a potentially non communicative seller it may take several days for the case to be resolved by Ebay which is a pain.
I made this post because it's the first time I see this behaviour and wondered if it's any common nowadays.
16-07-2025 3:00 PM
I also am wary of seller who don't respond to offers or questions, it shows a total lack of interest in a potential buyer, so to me it gives an indication of how they'll behave if any issues arose. I prefer to cover these angles before placing an order, so I normally contact a seller before ordering to see if and how they engage.
I'm a private seller and always answer questions and offers, I believe it's just basic decency.
17-07-2025 8:33 PM - edited 17-07-2025 8:33 PM
Nope....
There will always be another one.