The ebay buyer guarantee is worthless. This is a scam by ebay and they don't care.

[syzygy2104]

I bought goods. Ebay advised that the items did not pass UK Standards. Seller said they would provide a refund but have not done so since 01/26.

The ebay buyer guarantee is worthless.

[tressygirl]

eBay's Money Back Guarantee works very well, but it has strict timelines  and actions, which must be followed to a T .

You have to open a case within 30 days of the item's last estimated date for delivery.

This gives the seller 3 days to refund you.

If they don't,  you Must escalate the case, day 4 is the earliest that option appears, eBay step in and force the refund.

Never close the case early on any thing the seller says or promises,  and never forget to escalate.

If the above is followed, you're guaranteed a refund.

@syzygy2104 

[arkwebus]

If you miss the deadline as indicated by @tressygirl  - and eBay is very strict - then you would have recourse to your payment provider.

I think they impose a 6 month time limit so if in time get in touch with them.

@syzygy2104  

[red_magpie]

eBay isn't a "scam" but you need to understand the risks of buying here.

For a start, eBay warned you in the user agreement that they do not guarantee that items sold here will be truthfully described, safe or even legal. Would you have bought from a shop that stated this??

If  you take the risk and buy something here, and it is not as described, most items are still covered by eBay's own money back guarantee. But eBay makes it  clear that the time limit for claims is 30 days.

You accepted all of this in the user agreement. If you didn't read it, that's not eBay's fault.

[syzygy2104]

I understand the point you are making but my Complaint is not about the quality of goods sold on eBay but about the difficulty of obtaining refunds.
eBay advised me that the items sold did not confirm to UK Standards. The seller promised a refund but months later has still not made it.
eBay has the ability to make the seller pay up but they are not interested which is why I say the buyer guarantee is worthless.
If you have any suggestions about how I can get my money back I'd be glad to hear them.

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[tobiasd4]

If it was UK business seller, contact https://www.citizensadvice.org.uk/

[syzygy2104]

eBay told me that goods I bought did not pass UK safety standards. The seller promised a refund but didn't make one. Now 5 months later the seller is making ridiculous excuses why they cannot make a refund.

eBay could resolve this matter quickly with a message to the seller but prefers greed over common sense. 

I was intending to buy an ebike costing at least £900 but now I will go elsewhere and delete the app.

Temu has just been fined 200 million euros because they sold unsafe items.

Since eBay will not act I will report them as the seller appears to be still selling the same items. 

Do eBay care? I doubt it.

[lucy_farmer]

Please *don't* buy an e-bike off ebay or any other online site or seller that is not the actual named supplier of the bike.

The slightly larger amount of money you will be paying to a 'proper' supplier is paying for your safety.

Cheap, generic, gerry-built Chinese e-bike chargers sometimes catch fire: homes and lives have been wrecked by these things.

[syzygy2104]

Hi Lucy 
I am sure you are right about buying an ebike on eBay.
Thanks for sending a reply.

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[john1297576]

Never rely on promises, they are not enforceable and seller is just hoping you will do nothing.

You do not buy from ebay, you buy from sellers on ebay. Ebay offers a 30 day money back guarantee, but that is all. It works well if buyers bother to find out the T & C, but beyond the 30 days ebay will do nothing.