I understand the point you are making but my Complaint is not about the quality of goods sold on eBay but about the difficulty of obtaining refunds.
eBay advised me that the items sold did not confirm to UK Standards. The seller promised a refund but months later has still not made it.
eBay has the ability to make the seller pay up but they are not interested which is why I say the buyer guarantee is worthless.
If you have any suggestions about how I can get my money back I'd be glad to hear them.