Taylor made Stealth HD irons

[petewilliam_209]

I have sent a set of golf irons to a customer but he has not received them. The courier I used as said they have lost them ,so the customer wants a refund and I have to make a claim with the courier 

[jonatjonatjonat]

Yes that would be the correct sequence of events.

im unsure if there is a question?

[tressygirl]

You have to refund your buyer first.

They need to open a case for item not received, and if this was a ' Simple Delivery' item,  eBay will deal with the refund.

If not, accept the case within 3 days and refund through those case details,  if tracking has still not shown delivery.

You then,  need to fight your corner with the courier service for your refund,  for a lost item.

@petewilliam_209 

[petewilliam_209]

How does the customer get his refund the item has been lost in the post .

[petewilliam_209]

I haven't been paid for the item it's still pending so how can I refund him
.

[papso22]

Ebay will take the money from your bank, and when the payment is released, you will get that.

[petewilliam_209]

So how do I Go about paying the refund .

[jonatjonatjonat]

Go to Your Orders

Find the order and click View Order Details.
On that page there is a More Actions button from which you click and select Send Refund.