Proof of age. Neither my husband nor I own a credit card

Neither my husband nor I own a credit card and I want to bid on some cutlery, but as that includes a knife I have been asked to prove my age using a credit card. Is there another way to prove my age? 

Thanks, Liz

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Re: Proof of age. Neither my husband nor I own a credit card

Just got caught out by the Age Verification "We Don't Want You To Buy From Us Shenanigans" So that's it I cant by a power tool that I want So back to Amazon it is then no Troubles there my transaction went straight through no problems ! , Surely in this day and age eBay could come up with a Better Method of trying to Verify My Old Age without a Credit card I have never ever had ! 

 

I agree with protecting the innocents under 18's from risk and danger but Don't Stop the Idiots from buying what we want ! unless that's what eBay want's Dont Buy go elsewere Nothing to be sold Here ! Lets all Laugh at them when they Try to Buy, Stop the Idiots as they never maxed out there credit cards , Maybe that New eBay Credit card wil come in Handy .

Message 81 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

Debit cards are also, colloquially, called "credit" cards so just enter the data and/or photo of your debit card and see how you get on..

 

 

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Re: Proof of age. Neither my husband nor I own a credit card

Years ago, eBay pulled a listing for a small porcelain figurine I was selling because the Turkish soldier represented , a Zouave, was wearing a bladed weapon. If someone whacked you hard with an antique china ornament it could do you serious harm so keep this quiet.

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Re: Proof of age. Neither my husband nor I own a credit card

I suppose we have to devise other names such as "butter separator" or "butter divider". 

Message 84 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

I wondered about that too. Could someone spoof an eBay warning? It would depend whether you saw it when signed in to eBay or it popped up on your phone at random.

Message 85 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

I am ahead of you already. Debit cards are issued to account holders under
18 so it must be a credit card. Ironically, customer support start every
call with "thanks for being a member since 1999" yet can't get their heads
around that this makes me at the very least 25 years old....

They tell me there is nothing wrong their end but transactions keep
failing. Last time I found the same seller on Etsy so bought with no
problem. Planer knives failed on eBay but we're ordered and delivered next
day by Amazon with no age issues. eBay are going to lose loads of business
if they can't sort this out.
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Re: Proof of age. Neither my husband nor I own a credit card

They should accept a govt issued votin card imo

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Re: Proof of age. Neither my husband nor I own a credit card

There should be legislation to regulate which ID can be demanded. Add it to GDPR which regulates how it's processed and kept on record.

 

As more firms seemingly bullying customers and the importance of ID, only legislation would forcibly keep open options for people and particularly prevent discrimination. If you don't have a credit card by choice, as there isn't a legal requirement anywhere to have one, it is discriminatory to require it, particularly since there are perfectly legitimate alternatives (perhaps even better) available such as the government-issued docs listed below.

 

A useful framework could be the one that insurers, banks and solicitors tend to use. Typically they have two categories (often called 'primary' which means photo ID and date of birth, and 'secondary' to prove current name & full address), as policy they state examples for each category, and require one item from each category, sometimes two from primary.

 

These days, as insurers and solicitors (both in personal experience) accept sight of docs via email attachments, so can any firm that uses electronic communication. In my recent experience, councils, phone companies and utilities do the same.

 

Below is just detail, skip if wished. (Most of these I knew from working for banks, solicitors and insurers, but have just googled to double-check and update.) 

 

Most commonly accepted for 'primary' are government-issued photo-docs: current UK/international passport, current UK or EEA photocard driving licence (full or provisional), National identity card (for EU/EEA/Swiss nationals), Biometric Residence Permit (BRP) or Home Office residence permit, Armed Forces ID card or firearms certificate. While not government-issued, a current debit or credit card is often requested or is accepted if offered, but it's a supporting item unless you're applying to, say, open an account with the same firm that issued the card.

 

I see from the eBay discussion boards that, due to recent HMRC requirements, things like National Insurance number may now be required.

 

Most commonly accepted for 'secondary' , recent, in the last 3 months: utility bill (gas, electricity, water), current year's council tax bill, bank/building society statement, mortgage statement, (legal) tenancy agreement, HMRC tax notification or PAYE coding notice, benefit book or letter from the Benefits Agency. Otherwise the organisation can usually make alternative arrangements, indeed banks are required to by the Joint Money Laundering Steering Group e.g. a letter from a hospice/care home manager.

 

Where certified copies are required, they can be certified by (free or guess who usually charges a small fee) a solicitor, bank official, minister of religion, doctor, dentist, councillor etc., presumably somone in a role good standing. My brother-in-law had his done by his pharmacist (implausibly but appropriately named Dr Quack; I've posted about this elsewhere).

Message 88 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

Yes but eBay aren't listening even when they know you are 18+ years old.
Best practice would be to establish date of birth from the outset and then
apply that to all future transactions. That's too simple for eBay.
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Re: Proof of age. Neither my husband nor I own a credit card

You're right, and that would indeed be good practice, one to include in GDPR/legislation.

 

I doubt a firm lets itself officially know you're 18+ years old, even when all commonsense and logic says you are, because proving they should know is hard. That's another reason why legislation's needed to cover all businesses - to prevent them hiding under apparent ignorance, and to standardise, streamline and forcibly make ID (including age) verification fair, transparent, non-discriminatory and predictable. Unless or until we get legislation, where's the Competition & Markets Authority when you need them? The CMA is meant, among other things, to protect people from "unfair trading practices and investigate systemic market problems that harm consumers".

Message 90 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

The eBay system needs looking at. An honest person who looks after their self and finances can buy stuff where as a person with the financial stress of credit can. It's an odd situation.

eBay sort this out please.

 

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Re: Proof of age. Neither my husband nor I own a credit card

Bumping this up as ebay needs to add other verification methods for those that choose in their "adult" lives to be "non credit card holders" 

 

Am 55 and have bought on ebay for 16 years so obviously over 18 as I did not join as a 2yr old, so have been giving ebay money for 16 years so far. Have a driving licence and a passport, willing to have and age check via my face on webcam if you want but of course they want automation, AI face detection should be a thing maybe save employing actual humans.

 

I do not want someone else to buy or bid on items for me, I am an adult, I just do not want to possess a credit card. Why should I be forced into owning a credit card for ebay that I would never want or use just because ebay will not add more ways to prove my age.

Ebay must be losing themselves and sellers a lot of sales, I have been sent countless bid offers from sellers who saws and chisels I would have bought but could not check out so ebay lost out, the seller lost out, and I lost out.

 

Ebay: "thanks for being a valued customer for the last 16 years!, I can see we took your money for 16 years, but you can no longer bid or buy on ebay as you do not own a CC"

 

There should be a petition somewhere and I would gladly sign it. If there is one post it here.

Message 92 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

 Hi I was after a hand chainsaw and got one somewhere else, so once again eBay and there seller lost out. Don't know of a petition bet would also sign on. I live out in the sticks so home delivery saves me time and money. eBay, there are other online sites and stores. You should act on this quickly.
Message 93 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

Same.

bought multiple lawnmower blades (£450 worth) that ebay would not let me buy because of this nonsense.

…….. simple  solution? Yes, Amazon UK. No issues at all. Ebay looses out once again. But hey-ho, it probably makes sense to some idiot.

Message 94 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

Government-issued photo ID docs are widely acceptable e.g. driving licence, passport, voter authority certificate, armed forces veterans card, biometric residence permit, proof of age cards with the PASS hologram, Blue Badge, benefits ID, etc etc. They're acceptable for more significant things than mere shopping, such as voting, buying a house or opening a bank account. It defies common sense (and loses business) that eBay doesn't trust government-issued ID proof of age, and that's quite apart from the discriminatory nature of eBay's policy.

 

eBay's handles more complicated things, even if certain things have problems e.g. Simple Delivery.

 

But while I'm firmly on the side of those thus disadvantaged by eBay, I'll admit that during mid-life I gave in and got a credit card. If you have a credit card you don't have to use it; it can be there in case. However, what I like is the money the card provider returns to me annually via its points scheme. Most credit card providers operate cashback and points schemes, typically paying back to the customer 0.25% to 1.50% of their spend or £1 per £100 (and periodic 'double points' promotions). For me on an everyday basis that's a noticeable amount, and definitely worth it when I pay large sums for holidays and when I replaced my kitchen and car, as I pay off my card every month; it's less financially viable if you don't pay off the full amount.

 

 

 

 

 

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Re: Proof of age. Neither my husband nor I own a credit card

Yes, but I had an American Express card for all that and now that's not accepted. Just feels lick eBay just can't be bothered about its customers, so why care about eBay. Before i came across this problem I used eBay a lot. Now I have found other online sites and seller's  eBay you lose.
Message 96 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

Yes, ebay loses again. I have done the same. And will keep doing it.
Message 97 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

eBay- You need a credit card to show you are over 18

 

You - here you go, American Express 

 

eBay - no, not that kind of credit card!

 

I didn’t even think you even needed to pay using the credit card, so no idea why it matters what kind of credit card is provided. EBay must be hard up if even they can’t afford the higher card processing fees of American express

 

 

 

 

 

Message 98 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

EBay terminated their partnership with Am Ex either last summer or the summer before, just can’t remember which one a lot has happened since then!!

Message 99 of 101
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Re: Proof of age. Neither my husband nor I own a credit card

According to the Consumers Association in 'Which?' and MoneySavingExpert, eBay globally stopped accepting American Express (from August 2024) due to "unacceptably high fees" charged by Amex for processing payments. If eBay UK's changes since 4th Feb means they're raking it in (interest on payment holds, slice of SD postage) they should now be able to afford Amex's fees - you'd think eBay had more to gain through gained business.

 

eBay won't accept Amex cards as a payment method nor for any verification processes, but you'd think they could at least accept them as proof of age. I've just found out that it seems another biggie, Mastercard, is "often" excluded from proof of age apparently (google source: eBay community pages).

 

Why?? Why does eBay willingly but unnecessarily restrict itself like this? - I ask really wanting to know - is there an eBay exec willing to publicly announce why then, if it's a valid reason we customers haven't considered then, whether or not we thought it was a good reason, at least we'd know that they haven't simply gone mad. Otherwise why seriously inconvenience and annoy long-standing customers and drive them away (let alone reduce gaining new customers)?

 

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