eBay

hutch100uk · ‎20-06-2025

I bought an item from a seller with zero feedback (I know, I know). To be honest I don't usually risk that but the item had the 'authentication' label and I know I would be covered if the item was fake or didn't arrive.
They requested a tracking number on 15th but looks like they've not actually sent the item. I messaged them and they gave me some weird story about how they can only use Royal Mail but DPD was selected (not by me). I then asked when it would be sent and if they can't, please can they just cancel and refund. No reply.

Just wondering if I just have to wait the 30 days now? Probably a stupid question and lesson is learned. The item may still arrive but its honestly not looking good.

**peaseblossom** · ‎20-06-2025

If the seller doesn't cancel you would have to wait until the estimated delivery date on the listing has passed before you can file a "not received" case to get your money back. To be fair some sellers are baffled by eBay's new Simple Delivery system.

hutch100uk · ‎20-06-2025

Ah right, gotcha. I assumed it was the full 30 days. Thank you

**peaseblossom** · ‎20-06-2025

30 days is how long a case remains open. If the refund isn't issued right after you start the case, the option to escalate it to ebay appears after 3 complete working days. If you don't escalate it automatically closes after 30 days.

hutch100uk · ‎20-06-2025

thank you!

jckl1957 · ‎20-06-2025

For some authenticated items, Ebay issue a label and the seller does have to use DPD. Really, the seller should have checked this before selling but ... there you go!

As advised, check the latest estimated delivery date from the email Ebay sent you and open an item not received case as soon as you can.

Your funds won't have been released to the seller so they may be reluctant to process the refund.

If they don't refund you promptly, ask Ebay to step in and they will ensure you get your money back.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)