@neiwheat wrote:
Your thoughts please!
speaking as a seller I would say buyers can be a nuisance, e.g.:
1. item doesn't arrive within 2 working days on a 2nd Class shipment, they send a message, send another the next day to let me know it *still* isn't there, another the next day, two the next day, and so on. I send replacements, same thing happens, buyer nagging me about something I can't do anything about. eventually they open a case and get refunded, so I lost 2x items. lesson learned, refund immediately and block them
2. messages like "my item hasn't arrived yet?" as if putting a question mark at the end of a statement converts it to a question? if you want an answer, ask a question
3. buyers giving you a paradox almost every time: "my item hasn't come yet" or similar -- well, if it is *your* item, then how am I responsible for it? title of goods does not pass until delivery, otherwise if it went lost the seller wouldn't be liable, now would they
overall the biggest problem is that eBay has set up lots of features for buyers to communicate these things to sellers (cases, requests, returns, offers) or have their questions answered without seller input (FAQs, reading listing descriptions, reading seller's terms of sale, reading eBay's terms of sale) -- so when buyers just can't be bothered using any of this and ask moronic questions I don't prioritise replying to them
I know, bad customer service, right? well, they're not my customer, are they? this is a marketplace, and if an item was a penny cheaper on a 'similar items' link on my listing's page most buyers would click it, at least that's my presumption -- there is hardly any loyalty in consumers even in the high street anymore and even less on eBay -- there is a difference if it's a repeat buyer who needs stuff you sell, or if the items are faulty or broken, then of course I reply promptly, but all the time-wasting messages must be sifted through or deleted first, which is an irritating timesuck.
