This hasn’t happened to me before, after well over 1000 eBay purchases during the past 22 years.
In short, I received a notification that Evri’s courier “Lawrence” had “securely” delivered my item. Except he didn’t. My wife was at home at the claimed delivery time. Nobody knocked. And the photo accompanying the delivery “confirmation” email shows a parcel on the floor outside a closed front door that isn’t ours.
My wife did walk up and down the road an hour after the claimed delivery time to see if she could identify the door or see our parcel. She couldn’t. The GPS information on Evri’s tracking indicates that the parcel was delivered to somewhere close to the correct address.
A day later, no neighbour has come to our house to say “here’s your parcel”. Of course if it was left outside someone’s closed front door it is possible that an opportunistic passer-by simply picked it up and walked away with it.
I’m afraid I don’t have a great deal of time for Evri as I’ve found them to be unreliable too many times, but this is the first time that I’ve had them mis-deliver a parcel.
If others have had the same experience I’d appreciate knowing how this was resolved.
Thank you.
