Item not arrived

[crgrai-50]

I made payment for item a Christmas gift for my son ordered on the 12th December should receive it by the 18th December after few days tryed to track the item but noticed no tracking number given tryed to contact seller a number of times with no reply tryed to contact ebay to report situation and cancel order as would not arrive in time was told could not cancel order and should wait until 24th December well still no parcel would appreciate any help with what to do next thanks

[tressygirl]

You can open a case for item not received on day after the item's last estimated date for delivery.  Items may well be delayed at this busy time of year.

No need to message the seller anymore just proceed this way:

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@crgrai-50 

[crgrai-50]

How do I escalate

[tressygirl]

When you open a case 3 full days need to lapse, I'd presume Christmas will add a day to this then the option to escalate, asl eBay to step in  will appear.

@crgrai-50 

[crgrai-50]

Thank you for your help now I know were to start

[tressygirl]

You're very welome, and a Merry Christmas.  😊

@crgrai-50 

[crgrai-50]

Same to you and happy new year 🎁

[m25jet]

When you placed the order you didn't buy from an overseas-based seller, did you?  When buying items from sellers in distant locations, such as China for example, it can often take considerably longer for the item to arrive than it would have done had you ordered the item from a seller based in the United Kingdom, especially if it's a high value item and ends up getting stuck in Customs with a charge to pay before it can be released and posted on to you.  In light of this I wouldn't entertain buying items intended as Christmas presents from overseas sellers with less than a month to go to Christmas.

Whatever the case with regards to the seller's location, if you still haven't received the item after eBay's latest estimated date of delivery follow the advice that @tressygirl gave you in post number 2 of this thread.  If you do have to escalate the case to eBay then you will more than likely receive a total refund of the money that you paid to the seller for the item, as eBay will force the refund for you in the event that the seller is being uncooperative and/or is just ignoring any messages that you sent via the case in an attempt to resolve the problem.