Is Evri killing Ebay?

[adamfrag]

There are plenty threads with people complaining about Evri, many have replys from happy customers saying  " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.

The measure of a company is how they deal with problems.

Try contacting customer services! They will email you quick smart.... but its just an automated reply, generic, sent to everyone that starts a chat on line .

Phone them...its no better.

They left my parcel outside in the street,(not the first time) its been stolen (also not the first time).

They have a tracking photo that proves non delivery, its in the street otside my closed door.

Yet ebay say the tracking shows delivered.

The sale of goods act 2015 means nothing to ebay.

For me, Evri is killing Ebay

[bpittman46]

Hi google says different to what you are stating dhl are to get a shareholding in evri so instead of one courier ( evri ) that fails to deliver buyers can now expect two couriers that fail to deliver ( dhl ) please check my buying history for your self dhl tracking number ( 60120211437003 ) and the replacement for non delivery (42057700124776 ) this order has been over two weeks and the original parcel or the replacement have not been delivered so please do your homework on evri and dhl before making statements my buying history is proof of this atrocious service so if you want to keep ebay going you need to get to grips with who is supposed to deliver the parcels that buyers are not receiving and as for your money back guarantee this is paid by the buyer as a charge to the buyer and you keep the buyer waiting for there refund only if you find in there favour so please get a grip as there are a lot of buyers getting fed up with the service as you can see in your (is evri killing ebay ) forum b pittman

[alto444346]

Sorry, what are you talking about?!.

[insidethe93]

It's probably to do with eBay's reaction to Evri's performance. I've been having items delivered by Evri from an online crafting platform that hosts several labels, with (about) 19 parcels delivered over 9 weeks and 100% successful so far. That 100% is a pleasant surprise given a few past experiences. (Fingers & toes crossed for fear of jinxing things.) I wonder if Evri's good performance for that platform is because that platform has good customer service* and Evri knows if it messes up much then the platform would drop them. Perhaps Evri thinks why should it care about eBay parcels if eBay doesn't care?

* including, I know, a real person who answers the phone and within seconds, and a web contact form which they answer

I wouldn't have re-discovered the above-mentioned crafting platform (and other sites) if eBay's spring 2025 changes hadn't driven me to explore elsewhere. From the points they give me per £1 spent = "refunds" from later orders, I know I've spent over £1K there; that's money that would otherwise have been spent on eBay.

[the-nutwood-collection]

I expect the platform has an account with Evri, and therefore has an account manager whose job is to keep the customer happy.  When parcels disappear, or get stuck at a hub, the platform can ask the account manager to investigate.  Phone calls are made, and often the parcel is found and delivered.  It's a huge advantage in being a valuable customer with a direct relationship with the courier.

As a seller and a buyer, I have always found Evri to be reliable, far more so than Royal Mail.  Out of 900+ parcels, I have only had three issues.  Two were lost and I received full compensation with no quibble, the other was delivered to the wrong address, recovered, and returned to me.  None have been delivered late.

On the other hand, I've wasted hours responding to messages about RM late delivery, wasted money sending replacements because the item hasn't arrived weeks after being despatched.  Tracked items have been delivered to the wrong address and, despite the tracking image and GPS clearly showing that the parcel was misdelivered, I've never received compensation.

[insidethe93]

the-nutwood-collection wrote: As a seller and a buyer, I have always found Evri to be reliable, far more so than Royal Mail.

That's good to hear. I wonder if it's postcode lottery for buyers? At my last place certain couriers were awful, but mostly good where I live now.

Thanks for info about account managers. If my crafting platform presumably has one, why doesn't eBay? I'd expect eBay, being a very large organisation, to have huge clout with Evri to result in, ideally, 100% proper deliveries.* But that's not the impression given to customers who too often have a poor or failed Evri delivery.

eBay needs to have the will to deal with Evri. I'm sure it could if it tried. Instead things are left to the seller to deal with, which is time-consuming and a pain when things go wrong. I reckon it should be automatically up to eBay to take up problems on a seller's behalf if Evri delays and obstructs. eBay's shown it can set up procedures and policies, even complicated ones, so it's not beyond eBay's capabilities to take Evri in hand if wanted to.

* It depends what "proper deliveries" mean. It seems Evri and eBay customers have very contrasting definitions.

[icecarmedia]

IMHO sellers should be take responsibility for the actions/failings of their chosen delivery agents

My latest 'shiny thang' purchase fubar;

Delivery to my usual C&C location should have been thurs - waited for pick up code(nope)

Check ebay tracking fri lunch - it's back out for delivery - waited for pick up code(nope)

Check ebay tracking fri night - Fri 29 Aug 7:13pm Sorry we missed you. Please manage your parcel delivery preferences

Get in touch with seller, they send  a sceen of their tracking - Fri 29 Aug 8:13pm Sorry we missed you. Please manage your parcel delivery preferences, want me to get in touch with courier to find out what happened

Conflicting information and attempted buck passing!

1. Either the courier tried to deliver after the C&C store was closed(after 8pm) or ... IMHO Didn't even try

2. Seller, a large business 68k items sold, should know the buyer does not have a contract with the courier

    (Couriers are well versed in directing any buyers' claim of non-delivery to the seller)

    AND how difficult it is for the parcel-less buyer to effect any meaningful contact with their courier

IMHO - Seller should take responsibility, tell the buyer - leave it with me, it'll be sorted within 'timeframe'

5 successful purchases(same C&C location) from this seller, if not timeously resolved, there won't be a 7th.

I'll be refunded and obtain the same 'shiny thang' elsewhere

[the-nutwood-collection]

I imagine that location has a large part to play in the reliability of deliveries.  I live on the edge of a major city and seldom have issues with courier deliveries, probably because the large population makes it easier to recruit drivers and their rounds have a short stop between deliveries - which means they can deliver more parcels in a shift which incentivises them to stick with the route.  Most of my deliveries are FedEx and TNT and it's the same driver every time.

I expect eBay does have an account manager but, in the case of your craft retailer, there's a one-to-one relationship.  eBay is the middle man between tens of thousands of sellers and the courier.  If eBay were to take responsibility for sellers' problems, they would need to establish a department whose sole purpose was to collate issues, pass them on the the courier, and then liaise between courier and seller.  This would cost a lot of money and hit the bottom line.  If a cost-benefit analysis has been carried out, I expect it was found that it's cheaper for eBay to refund simple delivery buyers than it is to chase the couriers.

I expect there will be quarterly meetings between eBay and the courier where performance is discussed, because eBay will be keeping a close eye on what these simple delivery refunds are costing them.  If it's too much, the courier will get a carpeting and may be subject to contractual penalty charges.  Also, eBay will have a central record of buyer addresses where  parcels are 'not received' - any buyer that raises, in eBay's opinion, too many INRs can be kicked off the platform.  

I spent my career in big corporate.  I know how it works.  It's all down to the bottom line.  Your craft retailer values repeat business and recommendations, it keeps them in business.  When an eBay buyer is dissatisfied with a transaction, it buys from another seller next time - so the bottom line impact to eBay is zero.  It's the seller that suffers, but when did sellers matter to eBay?

[technocelt]

I haven't totally left Ebay yet. I still try to see who the courier is before ordering but, reliability of Ebay shops deliveries is deteriorating. Maybe we'll start to see a return of high street shops, but I'm fed up with the pot luck of Evri deliveries, I expect to be offline shopping by end of year.

[bpittman46]

Hi it is not only ebay not full filling there duties to the buyer it is now dhl this has been going on since evri and dhl formed a partnership to deliver ebay parcels this bad service has been going on since hermes become evri and now evri is ruining dhl please check on google ( is dhl part of evri ) it appears that evri is trying to ruin every pacel delivery company and that is why they call themself evri a disguise for every parcel firm that they ruin it is about time the monopoly commission stopped these transactions or online buying will go the same way as the high street what with evri and the corrupt labour party they are killing this country

[tradereviewer]

Thankfully I got a refund for the item Evri stole, but buyers and sellers are still paying at the end of the day in increased prices for this blatant fraud & theft.

Evri employ some who are thieving scum at minimum wage, then turn a blind eye to the theft because they are making a fat profit by doing the bare minimum to meet legal requirements.

The 'best' solution I've found so far is to put a note to the seller "Don't send via Evri or refund". It mostly works, but had a month+ saga when a seller didn't read it.

(Sadly even Amazon are using Evri too).

[tradereviewer]

Oh...and that no-Evri seller note 'solution' is in addition to me only buying from sellers who don't use Evri in the listing for delivery method!

(Some sellers listed "Royal Mail" then sent via Evri sadly)

[icecarmedia]

Update

On the subject of sellers taking responsibility(or not);

Their courier fails to deliver, standard 'sorry we missed you' (to a C&C store) fiction

After several messages;

My seller is now telling me to collect from the couriers warehouse

I should undertake a 55 mile, 2 hour round trip because their courier failed to do what they were paid to do.... REALLY????

Call me an avocado toast munching entitled malcontent if you must😁

BUT

All I want is the item that I paid for, delivered to the C&C store that I selected

[insidethe93]

Thanks for your info and insights.

Unfair if buyers were to be "kicked off the platform" for raising too many INRs. Rather than blame thee victim, good customer service should mean apologising to the buyers and sanctioning the courier concerned!

One reason why eBay can't contain discontent is that if buyers feel they've been unjustly treated and can't get redress from eBay, they'd probably complain to family, friends, colleagues and social media.

[passing-trade]

Hi I’ve just had a parcel through Evri… luckily I was outside my front door.. previous parcels have been left out in the rain and damaged… and asked the delivery guy did he leave my other parcels in t the rain..  he said yes… so I asked him politely to leave them in my covered porch in future please… I’m astounded at his vitriolic reply..  because I’ve made this request he’s said he will no longer deliver any more parcels to me… I’m elderly and live in a small village.. I depend on my things being delivered.. so what can I do now… what is going on? How do I deal with this… any ideas… elally@btinternet.com

[jjjpppwww]

Hello, That says it all about EVRI, and EBAY, should do something about it, but they will not,
What I do now is ask which courier company they use, if it evri i tell them I will not buy it, ROYLl MAIL is the best i think as they will take it back if you are not at home, and you can arrange the delivery day in most case, Also check with them about collection or collection boxes, tell what EVRI told you, and hopefully they will be able to help, lets hope so
Good luck,

[bpittman46]

This is the kind of reply to expect from evri the best thing you can do is make a complaint to ofcom and send a email to the ceo of evri you can google him for his email address also when you contact ofcom make sure you make a proper complaint and get a complaint number

[sml192]

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@bpittman46 wrote:
This is the kind of reply to expect from evri the best thing you can do is make a complaint to ofcom and send a email to the ceo of evri you can google him for his email address also when you contact ofcom make sure you make a proper complaint and get a complaint number

---

Ofcom doesn't investigate individual complaints regarding Evri.  Ofcom's role is only to ensure that parcel companies such as Evri have a complaints procedure in place.  Any complaints regarding the behaviour of an Evri driver, therefore, need to be directed to Evri themselves. 

https://www.ofcom.org.uk/make-a-complaint/complain-about-postal-services/parcelforce

[curquhat]

This is my second experience in the last three months of what a useless courier Evri is .

One parcel lost and the other marked as delivered but to where they haven't a clue. Post code correct and buyer hasn't received his parcel. On checking with Evri his post code doesn't even tie in with delivery so God knows where they have delivered it to. As far as trying to get reimbursed for their inefficiency's it is impossible.

I am now in the process of altering all the items I have for sale to the post office, after Ebay moved most of them to this simple postage system, the majority of which is with Evri. I will never use Evri again.

[jjjpppwww]

Out of the last five, only one was almost okay. The one that was delivered to my address was supposed to be delivered to the shop that I had requested it. Two never made it and will have to be refunded, and two were opened. and what they now seem to do is say they are going to deliver today, so when you check, they say its ok, you cannot ask for a refund  as they it is going to be delivered, but its not, and at the end of the day it goes back to Your parcel is being sorted at the senders local depot, and they remove it is going to be delivered today,  all the time they do this, and ebay ust lets them get away with it, and all I checked this sellar this time  they said they will use ROYAL MAIL, but when the sale went thru ebay said only EVRI, nuff said

[alto444346]

Now Amazon are using Evri!. My 'next day' premium parcel no show after 3
days, They state they could not get to my front door!, I was in my front
room all day, liars!.
Is there no hope for us.