Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

[greenarmadilloeggs]

Hi,

Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect?  They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore can't collect the package!

At the moment, all I can do is report that I haven't received the item, raise a case/dispute and wait days before ebay will "step in to help".

The seller has sent the item, it is at the collection point and the tracking says it's delivered, but I haven't received the usual email from ebay with a collection barcode and to say it's delivered and awaiting collection ...so (quite rightly), the newsagent don't want to release it!

I will try showing them the order details and the tracking details, but I think they want or need the barcode to release it.

[epiphoneman2014]

Thank you

[scarcart0]

Hi, having the same issue of receiving no barcode however I also have not received an FM/ code.  I have been into Argos and they confirmed they have my parcel (even shown it to me) and I was told they required the eCP code. When looking for this code I have only got half of the code and so am stuck with what to do next.  I have tried contacting ebay customer service however no resolution. I am extremely concerned as my parcel will only be held for a few more days.  Any advice on what to do/how to get either code would be much appreciated 🙂 tysm. 

[xyz307xyz]

Ask the seller for the ECP code - it should be in the address shown on the order. They should have included it on the package.

You may also be able to see the ECP code on your order page and/or in your order confirmation email - but try to get the one from the seller first, in case it's different.

After you give the ECP code to Argos and they register it, you should then receive the bar FM/code by email. You cannot collect the item using only the ECP code.