Sending messages to Ebay is the least effective way of getting anything done and you have posted this message in a members' discussion forum. Nobody from Ebay will read it.
If you have bought a phone and it hasn't arrived, or you have received a wrong item or the phone is faulty, you have to open a case.
As advised, more information will mean useful advice from experienced members.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
