Feedback in "Most Relevant" order instead of "Most Recent" Misleads and WASTES BUYER TIME...

[eoptimizer]

Feedback in "Most Relevant" order instead of "Most Recent" .

This is WASTING MY BUYER TIME, and deliberately leading the buyer off track and away from what I need.

DEFAULT needs to be "Most Recent" so I can see what's currently happening.

....and WHAT EVEN IS "Most Relevant" feedback? I've no idea what on earth you would pick out to make a seller's feedback relevant to a buyer.

So it seems "Yet Another" downgrade of the eBay system, making it more problematic to use, to figure out what on earth it's doing. Wasting buyer time. Misleading the buyer.

[tressygirl]

This change happened quite some time ago,  it's not new,   but I cannot disagree, that the default would be most useful showing Most Recent first,  but the option is there,  on the right,  for anyone to select.

@eoptimizer 

[plpmr]

When this first came out I questioned relevant to what.

[department28]

Yes, this switch to 'most relevant' feedback (according to the AI thingy, I presume...) as the default setting has been around for a while - and it is still just as annoying as it was when it was introduced...😠

[m25jet]

If eBay had any sense they should have instructed their site programmers to set the site up in such a way so as to offer each user the option to customise his or her own eBay pages so that each person could select his or her own defaults, click on "Apply" and save the changes, with the option to be able to change them again at a later date if the user subsequently felt inclined to do so.  However, it would appear that eBay don't like allowing their users to have a free choice - if anything it seems as though they prefer to try to impose their own will upon people, which as we've all seen, all too often includes introducing a wide range of badly thought out and extremely unpopular changes to the site that benefit neither buyer nor seller.

Anyway, getting back to the subject of feedback, it seems to me that by switching the default option to "Most Relevant", it helps eBay to hide neutral or negative feedback recently received by a seller, as unless you make a point of checking out a seller's feedback history and manually switching the feedback to "Most Recent", in many cases you don't actually get to see the seller's most recent neutral and negative feedback, as it's often rather conveniently buried away somewhere deep amongst the feedback comments where you probably wouldn't see it, in many cases creating the illusion that a seller doesn't have as many recent neutral or negative feedbacks as he or she actually has.

In summary I think the way the feedback system is currently structured is misleading to say the least.  As any business knows, establishing trust amongst your clientele is absolutely vital in order to be successful.  Lose the trust of your customers - which you could very well do if they end up feeling as though they have been misled - and you run an extremely high risk of losing your customers to the competition, which subsequently leads to a loss of revenue as your customer base becomes smaller...

[zoomingmouse]

It’s all part of their clicking revolution … a new click to look buyer fee will not be far behind

[department28]

'If eBay had any sense they should have instructed their site programmers to set the site up in such a way so as to offer each user the option to customise his or her own eBay pages so that each person could select his or her own defaults, click on "Apply" and save the changes, with the option to be able to change them again at a later date if the user subsequently felt inclined to do so.  However, it would appear that eBay don't like allowing their users to have a free choice - if anything it seems as though they prefer to try to impose their own will upon people, which as we've all seen, all too often includes introducing a wide range of badly thought out and extremely unpopular changes to the site that benefit neither buyer nor seller.'

Agree. eBay do seem to be slowly but surely removing useful, optional features, leaving little opportunity to customise anything, or set defaults without having them revert to eBay's choice. 

Some of us will remember the Classic 'All Selling' page, before Seller Hub was introduced/inflicted... you could shuffle the order of the Classic page to suit yourself, & even customise the coloured headings... happy days!

@zoomingmouse 

'It’s all part of their clicking revolution … a new click to look buyer fee will not be far behind'

😄

So much more clicking required these days... by the time I've gone round in circles to find the right link to get to the feedback page, reverted to classic view, & reset the defaults, I've forgotten what it was I wanted to look at...

[moldosgifts]

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@plpmr wrote:

When this first came out I questioned relevant to what.

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And to who