Courier delivered wrong package to me, seller states package delivered and now not answering me

[lldkra]

So I bought an item, it got sent to me via Yodel but the parcel they delivered was for someone else with a completely different name and a completely different address. I contacted the seller and asked them politely to ask their courier to deliver the correct package to the correct address. Got a message back from the seller asking me to ask my neighbours, we live down a very small lane and I only have four neighbours so not a problem.

Told seller it is the wrong package again and that I can’t talk to Yodel as I wasn’t the person that paid for them, this time I sent a photo of the package clearly showing the Yodel bar code, the other person’s name and address.

The seller gets back to me stating the courier has delivered the package, basically ask my neighbours again.

My reply this time was not as polite and now not answering anything.

I had a similar issue a few years ago and went to eBay who sided with the seller because the courier stated they had delivered the package and I got no goods and eBay closed the case. Not happy, think this will happen again, what can I do?

[dlas-0]

The tracking will show delivery so a not received case wont work.  You must open a return, using not as described as the reason.

[roger_roger_over_and_nowt · Accepted solution]

Just open a not as described claim,wait for prepaid return label and if seller ignores you escalate after 4 working days and ask Ebay to step in.

Don't open a non received claim as seller can prove you did receive something and ebay will close the claim.

See :- https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[lldkra]

Thank you. I’ll give it ago.

[lldkra]

Thank you, much appreciated, I’ll give that a go.