Buyer seems to want extra postage

[lumun_1059]

I bought something on ebay yesterday and I paid promptly as I always do. I have now had an email from the seller telling me the postage cost may be too low. 

I thought as a buyer, you paid the cost of the goods and the postage as stated and that was the end of the matter.

I don't want to reply, as I it is not my responsibility, but feel I may not get the goods I paid for. 

[moldosgifts · Accepted solution]

Email or ebay message?

If email never respond to an email,

If message you are ok 

Just tell them you will not be paying any extra postage, you have paid what was stated on the order and will not pay any more.

is this seller a business or a private?

If business if they entered wrong postage that is their problem as in their error.

If was private the then likely SD and it doesn't matter if not enough ebay state to seller just send it.

[lumun_1059]

Thanks for the good advice. It is a private seller and an ebay message in my account, so legitimate. I am sympathetic to sellers about postage costs, but they should put them higher to begin with, if it costs more. Not after the customer has paid. I will wait and see if they send it, then take the matter up with ebay. 

[lucy_farmer]

Is this a private seller?

If so, they may just have been put onto compulsory Simple Delivery and have no idea what's happened 😞

As moldo says, the postage will be enough.

Tell them to just print the label , pack it and take it to the post office. The P.O. should accept it whatever,  as the label will have the magic words 'Marketplace Seller' printed on it ....

Or just tell them to read up on Simple Del, or come to these boards and ask!

[lumun_1059]

Thanks for your reply. The seller did everything right and so did i, but it is ebay that have the labels contract with Royal Mail, whether simple delivery or not. Ebay formed the contract for the postage with royal mail. I have no rights over that contract and ebay are refusing to refund me the double postage costs as a buyer. Ebay seem to be contracting and choosing postage services on behalf of the seller and buyer and paying for it, but not accepting when it goes wrong, leaving both with no consumer redress.
Many Thanks

[lucy_farmer]

'but it is ebay that have the labels contract with Royal Mail, whether simple delivery or not.'

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If it's *not* Simple Delivery, it's up to the seller to get the postage cost correct.

(If they get it wrong, then it's the seller's responsibility to swallow the difference, or the buyer would have to pay the difference when collecting the parcel.

If they buyer does not want to pay the extra they can refuse; the parcel will go back to the seller and buyer can claim 'non-delivery'.

If they buyer is not happy to do that but wants the parcel they have the option of neg feedback ? )

If it's not Simple Delivery , ebay are just printing out (if the label is bought through ebay) what the seller asked for.

It's not up to Ebay and R.M to make up for the seller's mistake. It is only within the S.D. system that ebay and R.M have an agreement to deliver with mistaken postage costs. 

Because, only under S.D.  is it EBAY  who are 'guessing' the weight/size of the parcel (not the seller) and asking for the label...

[lumun_1059]

The seller has not made a mistake. The parcel was correct. Ebay calculated the postage costs. Royal mail seem to be refusing to deliver it, because they are having a dispute with how ebays procures from them. I can not take it up with royal mail, as ebay are the ones that bought the postage. Ebay refused to help me as the buyer. I had buyer protection too. Nothing has protected me as a buyer.

[jonatjonatjonat]

Buyer Protection Fee is ironically not anything to do with the scenario you've outlined.

It certainly sounds like Royal Mail have applied a surcharge on the parcel due to what they perceive as underpayment, but all the above is correct regarding if it was Simple Delivery - Royal Mail should delivery irregardless.

I would continue to push back on ebay with any evidence you have that it was a Simple Delivery label that you got charged more for. They certainly should be refunding you the overpayment you had to make.

[moldosgifts]

Have they posted it yet?

[lumun_1059]

The seller posted it perfectly on 27th April 2025 with correct ebay labels and tracked postage. On May 3rd Royal mail asked me, the buyer, for £3.50 more. I thought it was buyer error so paid to get my goods, but it seems it is ebay and Royal mail dispute about ebay procurement process. Meanwhile, I am out of pocket by £3.50. The seller should not have to refund the ebay and royal mail error. I had buyer protection in place and ebay refuses any help. 

[moldosgifts]

And it was definitely SD

[moldosgifts]

This link is for a call back don't do it now less chance of getting common sense.

eBay Customer Service

Get them to Ring first thing tomorrow you should end up with dublin.

Explain to them what has happened.

This sounds like a misreading of the weight and parcel size by royal mail as nobody read the label.

Royal mail do it now and again for me it's my royal mail account that gets charged and I work it out with royal mail, for SD I'm not sure how it works, in you case you have been charged an admin fee. i could be wrong but it does sound like that is what has happened.

[lumun_1059]

Thanks for your repy. That is very helpful.
All the best.

[sml192]

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@lumun_1059 wrote:
The seller posted it perfectly on 27th April 2025 with correct ebay labels and tracked postage. On May 3rd Royal mail asked me, the buyer, for £3.50 more. I thought it was buyer error so paid to get my goods, but it seems it is ebay and Royal mail dispute about ebay procurement process. Meanwhile, I am out of pocket by £3.50. The seller should not have to refund the ebay and royal mail error. I had buyer protection in place and ebay refuses any help. 

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Sorry, getting a bit confused here.  

I assume, given the dates mentioned, that the purchase you are talking about above, and in your other threads, is different to the one you started this thread about? 

[lumun_1059]

The thread about the extra postage has been sorted. 

[sml192]

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@lumun_1059 wrote:
The thread about the extra postage has been sorted. 

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Yes, that's this thread, however from message #7 onwards you appear to have switched to talking about the issue that you raised in your other threads. 

I was just trying to clarify that it is actually 2 separate issues as other responders may not have realised that. 

[lumun_1059]

Thanks. The 27th to 7th May issue where I was charged for postage twice and had buyer protection and got no postage refunded, is still ongoing with ebay. The other issue where the package has not been sent yet, the seller is covering the extra ebay postal charges that have been applied, since she listed the item. Although, I worry that I still may get an extra postage charge for that too, as ebay chose the courier neither she or me.  I am just biding my time to receive latest purchases to give feedback for the sellers and have withdrawn a bid with confirmation of the seller for one not ended yet, and then I am done with ebay. I am treating all the sellers well, as they have done nothing wrong. It is ebays postage issues with couriers. I am not prepared to order and wait to pay extra postage or not get my goods, due to ebays choice of couriers. Put me off it all completly. No peace of mind with all that and so much cost and hassle to pay to have it redelivered, when seller has already paid the price set with ebay correctly. 
All the best, Lucy Mungeam.

[jonatjonatjonat]

I have no idea what the issue now is having re read

[lumun_1059]

Don't worry about it.
I had two issues. One was I had to pay excess postage for a parcel I received from a seller. Ebay gave the seller automatic feedback, before i had a chance to work out where the postage mistake happened.  I have the photo of it all and evidence, as it is all on the tracking in royal mail online tracker, including the picture of the post with the excess charge label on it.I had buyer protection which states it covers issues with postage, but no refund of postage offered.
The other issue was that another seller was worried about the new ebay postage costs and messaged me their concerns.Not much i can do about that. I have a feeling i will be charged excess on that too, as the postage price at checkout was £1.55 and ebay has chosen the courier for them, which they thought i chose, but i have never heard of yodal or whoever they are and there was nothing about that in any of my checkout process.. But i will be wise to return it unpaid and ask for a full refund, if i am asked for more postage.
As a buyer, I seem to be getting caught up in the new ebay postage issues, none of them my making.This means i will no longer be buying anything else on ebay. I am fed up with all the drama around the postage which used to be so simple.
thanks

[sml192]

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@lumun_1059 wrote:
I have the photo of it all and evidence, as it is all on the tracking in royal mail online tracker, including the picture of the post with the excess charge label on it.

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Does the photo show the address label?  If so does it have 'Marketplace Seller' on the bottom left of it and 'Paid by eBay Simple Delivery' on the bottom right?