Best offers page will not load

[the-blue-water]

Hi I am trying to put on best offers with various sellers on ebay uk and the page won't load all it says is (www.ebay.com refused to connect) would anyone know what this fault is

[tressygirl]

There is a major eBay server issue affecting many,  you are not alone.

eBay are aware,  and working on this,  but it is intermittent,  so perhaps try a little later on today,  or even tomorrow.

However,  if it's the app that you're using, some peeps have found uninstalling and reinstalling the app , the account is then fully  accessible.

@the-blue-water 

[the-blue-water]

Ok thanks I'll try the best offer again tomorrow

[the-blue-water]

This error fault happens on the ebay website I don't  have mobile app version of ebay

I tried again this afternoon and still can't do best offers but it worked all fine 3 days ago

[studiomaster_uk]

Yes, noted similar - when trying to make "best offer" the first embedded window comes up normally allowing the entry of an offer price but, on continuing, the second offer details confirmation embedded window won't load - error says that the website (ebay) is preventing it from loading.

(Using browser and accessing website)

[tressygirl]

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@the-blue-water wrote:

This error fault happens on the ebay website I don't  have mobile app version of ebay

I tried again this afternoon and still can't do best offers but it worked all fine 3 days ago

---

As in my post above there are major eBay site issues, impacting many aspects of  eBay accounts.

It is intermittent so you can keep trying , at intervals,  hopefully to find the ' gap' when it's working !

Frustrating,  yep and many affected ! 

@the-blue-water 

@studiomaster_uk 

[the-blue-water]

I'll keep trying over the weekend hopefully it's fixed soon

[iainseller]

Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either. 

[tressygirl]

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@iainseller wrote:

Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either. 

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In case you cannot view any previous answers,  hope you can see this which may be the answer? 🤔

There was a  recent major eBay server issue affecting many, and it still seems to be impacting some accounts.

It is intermittent,  so perhaps try a little later on today,  or even tomorrow, it's worth trying again.

However,  if it's the app that you're using, some peeps have found uninstalling and reinstalling the app helps.

There seems to be big troubljes all round for some users!

@iainseller 

[the-blue-water]

Hi it's still the same at the moment it won't load in the best offers page

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@iainseller wrote:

Hi, I keep getting the same message but can't work out why. If anyone has answered your question I can see that either. 

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[kat@ebay]

Hi @the-blue-water ,

Thank you for your posts.

Can you advise if you are still experiencing this issue and what the exact error message is?

Thank you,

Kat

[cloon]

This is happening to me today, ( 5-5-26) tried 3 different browsers in Windows ..all the same. Just a "square sad face" or  "an error occurred" or "cannot connect".

[the-blue-water]

Hi yes still the same error screen coming all it says is ebay.com failed to connect

[cloon]

Why is it trying to connect to ".com" when I'm on ".co.uk" site ?

[the-blue-water]

Hi yes that is exactly the same error screen that get on the best offers page

[kat@ebay]

Hi @cloon & @the-blue-water ,

Thanks for the details and proof of error message.

Can you share the item numbers you have been trying to send the offers on. If you don't wish to post them here you can send the examples to me by pm. I need these details to log it with tech.

Thank you,

Kat

[the-blue-water]

Hi these were the 2 item numbers i tested this morning 227311929841 and 306903212896 

[kat@ebay]

Hi @the-blue-water ,

Thank you, I have this logged with tech now and any updates I will let you know.

Thank you,

Kat

[the-blue-water]

Hi ok thanks it's much appreciated

[kat@ebay · Accepted solution]

Hi @the-blue-water ,

Tech are currently working on this. Can you test to see if it is working for you this morning?

If you experience the same issue, can you share a screenshot and the item numbers.

Thank you,

Kat