Auction winner getting error when trying to pay due to international selling?

Hi all, I’ve sold an item and, as far as I can see in my settings, am enrolled in international shipping or whatever. However, the buyer is saying that they’re getting an error when trying to pay, and have asked me to update the postage options (although the auction has ended) - what can I do next? 

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Auction winner getting error when trying to pay due to international selling?

Title should read international *shipping, sorry 

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Auction winner getting error when trying to pay due to international selling?

Not guaranteed to work but-

ask them to log into ebay.com and try completing payment there.

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Auction winner getting error when trying to pay due to international selling?

See this - I chose Sweden at random

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Auction winner getting error when trying to pay due to international selling?

Thank you, I’ll send them this and see if it works. I appreciate the fast response! 

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