I bought two wigs from an American seller, who appears to act as third party seller for a French company, Tressallure. The wigs come into the UK from France. The first, arrived and was returned as it was not as shown. The photography, when it appeared on ebay after purchase, showed an entirely different wig. I asked the seller to cancel the second wig due to the issues with the first. Seller stated that the 2nd wig had been sent out. I received a notification in the post from Royal Mail advising that I was being charged over £40.00 - for a wig that I did not want. I refused to pay HMRC. The wig sat in Customs for about a month and Customs returned it to the seller. I have contacted the seller several times requesting a refund. They have ignored me. Charge back was refused due to the Customs issues - again! Ebay, finally stepped in and refunded on the first wig, but refused to refund on the second due to the customs charges, which they said I should have paid! The seller refuses to refund, ignores me and ebay expected me to pay customs' duty on item that I did not want, thus causing me to lose further funds. This is no way to treat cancer, alopecia, etc patients. I do not buy from any American or European seller, now, with the possible exception of Ukraine, whom I will always support. This situation is untenable and unethical. BE VERY CAREFUL WHEN BUYING FROM OVERSEAS SELLERS - "UNEXPECTED CHARGES..."
