you cannot bid or buy this item as you are not a business seller

I want to buy a £10 item and I get this message “ you cannot bid or buy this item as you are not a business seller ...”.
Contacted the seller who said to contact customer services.
Any ideas? I’m not a business seller but the item is just a wee frame so not sure why it won’t let me bid or buy it.

Thanks in advance.
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These are the Community boards - this isn't the way to reach Ebay Customer Services if that's what you thought you were doing. You need to go to Help & Contact (top and foot of any page). Live Chat and request-a-callback are available there during working hours.

 

@nimulas