item stolen from package

[ls261]

Hi,

Last week I received a package that should have been a Macbook. When opended its content was replaced with an office paper. Straigt away I filed a wrong item sent and sent the seller a message and photos. 

He is, understandably, trying to resolve it with the Packling (Hermes). Tomorrow could the Ebay get involved and I just received this message from the seller: 

Thank you for your email. I understand the rules very well.

I have been on the phone to eBay today, and they will put this case on hold tomorrow until Packlink responds.

I will be proceeding as I have described in my earlier email messages:

- Packlink investigation
- eBay investigation
- Raise a case with the police

I have been told by eBay to await the outcome of the Packlink investigation before doing anything further. Like I keep saying, I will keep you informed.

Where do I stand with this one, please?

[gindygoo]

Just escalate ASAP, although eBay do sometimes put a 5 day hold/extension on a case they don’t always do it. They also should inform you if they’re doing this I believe!

[ls261]

I will see what options I have tomorrow. Thank you

[ls261]

So I just checked, the eBay step in option is now available. Which option is the best one to select?
I can’t sort things out with seller
I haven’t received refund for the item.

[ls261]

right, I just received an email from ebay that the seller has asked the customer support to review this case and make a final decision.
I am now worried sick