Wish to return item

Item I purchased is not as described. The seller needs to see photos of product which is fine except I don't know how to attach photos to their request. The item I received is not in my E-bay list of purchases so I can't click on and do it that way.How does this work as I have the original purchase Email order.All  I want is what the company offered not what I received??? E-bay do NOT have a category covering this kind of problem.I purchased and paid this for a friend as it was not the right thing she hasn't paid for it so I am now out of pocket.So unfair.Very disappointed.

Accepted Solutions (1)

Accepted Solutions (1)

arkwebus
Experienced Mentor

Thank you. I have to emphasise.  You open a not as described case. If he does not send a label then on day 9 you escalate the case to eBay.  In many cases ebay simply refunds, gives the seller a defect and you get to keep the useless bit of kit. 

 

Do not "expect" the seller to send the label unless you have opened a case.  If he does not [do discussion!] then escalate!  No photos; just the case!

 

@mape_8829 

Answers (2)

Answers (2)

The seller doesn't need to see photos, but it could be very useful for him to see exactly what you received, as he may prefer to refund you without the need for return (returns for not-as-described are at seller's expense if they want the item back). So there's nothing unusual about such a request - as a seller myself, I too would request photos.

 

However, you don't have to supply them. All you have to do is read Ebay's Money Back Guarantee, to learn how to open a Not As Described return request or case. It's on every listing, and in various other places across the site. You also have the More Actions dropdown beside the transaction on your Purchase History page, the Resolution Centre (link at foot of any page), and the Help pages to refer to (links at top and foot of any page).

 

So, with all these tools that Ebay supplies, I'm not sure why you haven't used them...? You haven't supplied any useful information (dates, for example), so it's impossible to accurately advise you. Perhaps you're out of time to open a return request or case (you have 30 days from the delivery estimate on the the order in which to do so)...? Or perhaps you allowed the case or return request to time out...? Or perhaps you purchased on Ebay as a guest, ie. did not open an account, or were not logged into your account at time of purchase..? If any of these apply, Ebay won't be able to help you.  You will have to open a case in PayPal (or with your card provider if that is how you paid). You have 180 days from purchase date in which to open a case in PayPal.

 

@mape_8829 

arkwebus
Experienced Mentor

The seller is wasting you time, is lying [!] and does not need to see photos.  Ignore him totally. Rely on eBay and do not let sellers make up rules!

 

You simply open a "not as described case" for the item that you did not get in the resolution centre [link below] [this notifies him and ebay] and the seller will send a label to return...

 

If he does not then after 8 full days escalate the case and eBay will step it.  

 

It is all basically automatic.  No speaking to eBay. No speaking to the seller. 

 

If you mean that ebay has taken it off the site then open a case with Paypal and escalate after just 2 days

 

@mape_8829