Seller refuses refund after sending item missing a piece - What to do?

[cormarte87]

Hi everyone,

I just bought an eGPU enclosure and it came with a missing part, the PCI-E slot cover.

I contacted the seller and he offered a £2 refund which I declined as I prefer having a total refund, now the seller is claiming that he won't refund as he does not accept refund and claims that "is what is shown in the pictures".

I initiated the return as "Missing parts or pieces".

What options do I have, can the seller actually get away with selling an item with a missing part?

Thank you.

[john1297576 · Accepted solution]

You appear to have done the right thing, that is open a Not As Described Return (missing pieces).

Seller is talking a load of rubbish, his no returns does not cover sending out incomplete items.

Having opened the case the seller should now provide a reply paid return label, you use it to return and on receipt seller refunds.

If as seems likely he does nothing then after 8 days, in the case (resolution centre at foot of page) the option to escalate should appear and you ask ebay to take over.

Seller then finds that ebay supply a return label at his expense, or they may just refund and not ask you to return.  Seller gets a defect and no refund of the selling fee.

This is all covered in the Money Back Guarantee top right of every item page.

When you eventually get a refund consider whether you should leave negative feedback for the sellers unhelpful attitude.

[pixiesen2012]

the pictures form part of the description,

if the part wasn't showing in the pictures you should have checked with the seller whether it was included