Seller refused to admit sending different item to customer.

[afsaooma0]

What to do when Seller refused to admit sending different item to customer although pictures provided and that EBAY doesn't step in ?

[red_magpie]

I'm sorry, but it's impossible to help you unless you provide more informarion.

Did you open a case under eBay's money back guarantee, and did you escalate it for eBay to step in? If you didn't, the case will time out, and close.

There may be further things you can do, but without any dates or knowing what you've already done it's hard to advise you.

You cab click on "options" to the right of your question, and edit it to explain more clearly what's happened.