Seller sent item, but it needed batteries to work. I bought brand-new tested batteries, but item did not work. It was faulty. When I contacted seller, they claimed they had no record of my purchase. I provided proof. Then they suddenly said they did have a record. I said I would leave feedback if they refunded my purchase price, including delivery cost. They provided a false address for the return of the item. I checked their eBay feedback and discovered a large proportion of Buyers either didn't hear anything back after they'd returned goods for refund, or simply didn't hear back at all.
To prevent that, I said I would send the item back via registered post. I assured the Seller the item was in its originaI box and contained the receipt and all printed documentation. eBay's records indicate the Seller has sent me a label for returns. I have informed the Seller the label never arrived. eBay has approved the return/refund of this faulty item which is not fit for purpose. The Seller then claimed they couldn't send the label because the company was too small and didn't generate enough business for a pre-paid label for returns.
I'm an experienced research journalist, so I was able to track down the legal status of the Seller. They have not only lied/misled me, but also eBay. They are not a small company, but part of an international Group. I have obtained all the Companies House records for the company, proving that status.
I also discovered the address the Seller provided was for returns was not a physical address, but a collection of registered addresses.The Post Office cannot process a signed for delivery at such premises. It's like trying to get a signature from a P.O. Box.
I want to alert eBay directly as I find the behaviour of this company unacceptable. But the message I get is that the issue requires me to fill in the 'label' which the Seller never sent.
I'd be grateful for some adivce from someone who isn't just guessing. Bigtime TIA.
