Seller ignoring after agreeing to a partial refund.

[arjeebe]

Hello,

I was wondering if someone could help me here.

A few weeks ago I bought an item and it finally arrived. The problem is that the item - 3 large Warhammer 40k sprues - is damaged. Two sprues are highly bent due to bad packaging (paid £12 for delivery and it came in a packed bubble envelope..), this has caused some of the miniatures on the sprues to break.

I have mentioned this to the seller and asked for a partial refund because I am overall happy with the purchase but it is obviously damaged and not what I saw when I bought it. He agreed but started to give me vague responses and now it's ignoring all my messages.

What can I do? How can I take further action and contact Ebay?

Thanks!

[tobiasd4 · Accepted solution]

Ebay don't get involved with part refunds, that is between you & seller.

Open ebay case for not as decribed, seller provides returns label, you post back for full refund.

If no label or refund, escalate after 3 business days.

If seller non UK, you have to pay return tracked postage.