Seller de-activated account. Please help!

[denniss1304]

Hi,

  I purchased an item of clothing and upon receiving it I realised that the descprion was incorrect. I've headed back onto ebay and submitted a returns request, it was rejected by the seller. I've now looked at this in more details and the seller has deactivated their account and when I try to contact eBay through their help centre it tells me that a returns is already open for the product, I follow the links it offers and it shows that my return case is closed.... Any help on this would be much appreciated.

[vijorey]

It looks as if you opened the wrong case....

a seller CANNOT reject a not as described case, but a private seller can refuse change of mind return...

had you opened the correct case, the seller would have been forced to send you a prepaid postage label for the return...

as said, you have one last chance of receiving a refund by opening a case via PayPal, but you will have to return at your own expense...

[corred]

@denniss1304 

eBay are currently actively removing items which may be deemed to be profiteering or price gouging due to the current COVID19 crisis

•
• Where an item is removed by eBay either for a compromised account or an item not permitted for sale on eBay then the case procedure to obtain a refund is different.
•
• The item being removed means that the payment details are no longer linked to the purchase in eBay as that transaction has been made null & void.
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• The procedure is therefore either to phone Customer Services & request they open a case on your behalf or to move the Money Back Guarantee case over to Paypal.
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• Log into Paypal & find the transaction
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• Open a case for item not received for not as described
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• Add in the case notes that the item was removed by eBay.
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• You can escalate the transaction after 2 days for Paypal to step in to resolve the case

[roger_roger_over_and_nowt]

Open a claim for not as described in Paypal and escalate after 8 days but before 20.You would have to return at your own expense by trackable means which is not so easy at the moment.

[corred]

@roger_roger_over_and_nowt 

It is two days with Paypal not 8