eBay said I should receive a return label by today, but nothing has arrived. How do I let eBay know this, and do I need to return the defective items to get a refund?
A seller has 8 full days (8 x 24 hours to the second) in which to respond to an opened case or return request. If they don't, you escalate the case or return request to Ebay on day 9 (the date you can do this is stated in the case or return request). They will either supply a returns label at the seller's expense, or force a full refund without the need for return.
