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Returned item not showing as received although Royal Mail tracking says it was delivered

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sadie1995coco
Contributor

‎28-01-2021 1:31 PM

An item I returned by Royal Mail does not show as delivered on Ebay but the tracking shows it was delivered. three days ago. I can't find a way to show this information on Ebay. Does the seller have to record receipt with Ebay or should it show automatically?

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ruby*tuesday
Guru
‎28-01-2021 1:35 PM

If the Return has been done through an EBay Returns Case and EBay sent you the Label it will update automatically. Just Escalate the Case for EBay to Step in..Attempted Delivery is accepted by Ebay. They will Force the Refund.

Comments (2)
Comments (2)
sadie1995coco
Contributor
‎28-01-2021 1:46 PM
Ebay did not provide label. Printed my own and entered tracking on Ebay which shows it as on way back to seller but not as delivered. Therefore it doesn't give me access to escalate the case. I'm a bit at a loss to know what to do now.
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ruby*tuesday
Guru
‎28-01-2021 1:54 PM
If the Tracking didn't Confirm Delivery or Attempted Delivery, then yes sorry but the Buyer would be Refunded. You can try and Claim from the Carrier.
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