Received message saying "transaction incomplete" - not bought anything - how do I cancel?

[james_stoker]

Received message saying "transaction incomplete".

However, on the selling page, the "Buy Now" button is still showing, so I've not bought anything - how do I cancel this?

[john1297576]

If you haven't bought anything then there is nothing you can cancel.

However I find your question very confusing, what selling page are you referring to?

Please explain exactly what and where you are seeing "transaction incomplete". What if anything is on your purchases page. 

Have you perhaps clicked on a Buy it now which requires instant payment? That would not complete until you paid.

[james_stoker]

The "transaction incomplete" is on my Messages section.

The selling page has a "buy it now" button.

The link to the page is: https://www.ebay.co.uk/i/264768894042?ul_noapp=true

Does that help?

[*knight-rider*]

The buy it now button is still showing, because the seller has more than one available, so if you`ve bought one, they still have some left, hense it`s still available for sale.

So if you have bought one, transaction incomplete could mean you need to pay for it, other than that, no idea.

[james_stoker]

UPDATE: sent message to Seller - got the following reply:


New message from: above.beyond.retail Top Rated Seller(5,578Green Star)
Hi James,

Thanks for reaching out, i've not seen any sale for this form you so it is probably and Ebay gremlin, if an order does arrive I am happy to cancel it if you didn't want it, we want all our customers to be happy with their purchases and would never hold a customer to a mistake purchase or change of mind.

Thanks, have a great weekend.

Chris

OK. So - problem solved and a shining example of great customer service!